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Customer Support Engineer

Posted 11 days agoViewed

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📍 Location: AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, WI, PST, MST

🔍 Industry: Software Development

🏢 Company: Blackthorn.io

🗣️ Languages: English

🪄 Skills: SQLSalesforceJiraCustomer serviceRESTful APIsJSONTechnical supportCRMData modelingCustomer supportSaaS

Requirements:
  • Experience working on SaaS products, especially on CRM or CX(Help Desk) products, is preferred
  • Salesforce experience as an Administrator or Business Analyst preferred
  • Salesforce Admin (201) Certification required
Responsibilities:
  • Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions.
  • Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
  • Work directly with our customers to resolve their reported issues.
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