- Own the end-to-end technical support lifecycle, ensuring all incidents are triaged, resolved, or escalated within defined SLAs.
- Conduct deep-dive technical troubleshooting across HYPR’s product suite and integrated identity services.
- Collaborate cross-functionally with Engineering and Product teams to resolve complex escalations and identify product defects.
- Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency.
AndroidSaaSiOS