Customer Support Engineer (UA/ENG) shift 2/2; 15-23

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Requirements:

• Ukrainian - native
• English - Advanced +
• Good communicational and explaining skills
• Customer orientation
• Desire to learn, ask, and develop
• Ability to analyze and process information
• Knowledge of Windows functionality and principles of computer hardware will be a plus

Responsibilities:

• Primary installation of the software and its components for new customers (remote)
• Provide primary onboarding of the system for new customers
• Provide accurate, valid and complete information to the customer about the product by using the technical methods/tools
• Solve technical issues, that arise during the installation and usage of the system
• Provide appropriate solutions and alternatives on customers' doubts