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Paddle

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Jobs at this company:

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🔥 Customer Success Manager
Posted about 10 hours ago

🧭 Full-Time

🔍 Fintech

  • Demonstrable success and progression in Customer Success Management roles
  • Experience working with customers within Payments, Fintech, and/or Software companies is desirable
  • Excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations
  • Be analytical, with a strong understanding of software sales and subscription KPIs and the ability to extract actionable insights from raw data and trends
  • Experience in providing best practice advisory on core SaaS strategies, such as customer acquisition, customer retention / churn prevention, payments performance, revenue expansion, user experience, localisation
  • Experience working within a Merchant of Record model is desirable
  • Ability to liaise with multiple internal teams, departments and stakeholders
  • Ability to intelligently position the value of Paddle products and business model to customers
  • Quickly build product knowledge to help our customers learn and navigate our product and manage external change management processes
  • A natural tendency to be “customer first”, willingness to go the extra mile and continuous desire to learn
  • Ensure the successful onboarding of new customers
  • Develop trusted advisor relationships with customer stakeholders and executive sponsors
  • Help customers create a world-class online buying experience
  • Identify opportunities for revenue growth and leverage your expertise
  • Be an internal advocate for your customers
  • Support our Sales and Marketing teams by contributing to the development of customer references, success stories and case studies
Posted about 10 hours ago
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🔥 Director of Engineering, Billing
Posted 7 days ago

🧭 Full-Time

🔍 Fintech

  • Experience leading an organisation of 20-50 individuals, including managing engineering leaders.
  • Experience in large scale, web based B2B or B2C platforms.
  • Experience growing, managing and retaining high performing, healthy engineering teams
  • Hands-on programming experience as an individual contributor from earlier in your career.
  • Experience working cross-functionally with Product, Commercial and Customer Success to optimise the output of your teams
  • Excellent communication, stakeholder management and organisational skills
  • Lead and mentor the engineering managers of the product engineering teams in the group, helping them grow into stronger leaders for their teams.
  • Foster a high-performance culture, ensuring that teams are empowered, supported, agile and that they consistently deliver high quality software
  • Partner with the group Product leader to set the strategic direction, lead roadmap planning, and prioritise deliverables for the group.
  • Define and execute the engineering vision for the group in alignment with the overall department and company objectives.
  • Ensure teams are aligned on business goals, balancing short-term delivery needs with long-term technical strategy.
  • Ensure your teams work effectively with other groups across Product & Engineering to ensure smooth collaboration and alignment on dependencies and deliverables.
  • Act as a key stakeholder representative for your group in discussions with other departments, including Sales, Customer Success, and Finance.
  • Ensure clear communication of progress, challenges, and opportunities between the group and its stakeholders.
  • Drive a culture of technical excellence across the group and the wider engineering department, ensuring engineering practices and tooling are continuously improved.
  • Identify and address inefficiencies to optimise speed and predictability of delivery across teams.
  • Champion knowledge sharing and reduce silos by encouraging collaboration between teams both within your group and across the rest of the department.
  • Collaborate with Talent and People teams to recruit and onboard new engineers and managers into the group as it scales.
  • Ensure the group’s structure and headcount plans align with current and future business needs.
Posted 7 days ago
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🔥 Senior Customer Success Manager
Posted 13 days ago

🧭 Full-Time

🔍 Payments, Fintech, and/or Software companies

  • Have demonstrable success and progression in Customer Success Management roles, owning the success of a diverse portfolio of fast-growth customers.
  • Have experience working with customers within Payments, Fintech, and/or Software companies is desirable.
  • Are excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations.
  • Ensure the successful onboarding of new customers, through demonstrable knowledge of Paddle’s products, solutions and methodologies.
  • Develop trusted advisor relationships with customer stakeholders and executive sponsors to maximise the value your customers realise with Paddle.
  • Help your customers create a world-class online buying experience providing them with best practice guidance on acquisition and retention flows, billing and support operations.
Posted 13 days ago
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🔥 Engineering Manager (Reporting)
Posted 20 days ago

📍 UK

🧭 Full-Time

🔍 Software Development

  • Have a passion for developing people and bring at least 1 year of management experience with several direct reports.
  • Have strong experience as a senior software engineer working on complex, large-scale, cloud-based systems.
  • Have a strong and demonstrable understanding of what it means to be a high-performing and sustainable engineering team.
  • Have excellent written and verbal communication skills, and are comfortable leading technical discussions with engineers and non-technical colleagues.
  • Are excited by, and have specific experience in, building products that handle payments, transfers, and financial reconciliation.
  • Are someone that enjoys getting into the details and understanding the mechanics of money movements.
  • Are comfortable working closely with financial, risk, and legal stakeholders, ensuring systems are reliable, compliant, and can scale.
  • Hire, manage, and coach the engineers in your team so that they develop both personally and professionally, and are able to perform together with impact.
  • Partner with the team’s Product Manager to create a roadmap for success, make sure the team is working in the right way for maximum (and sustainable) impact.
  • Drive improvements to the processes and practices of the team with the autonomy to do what you think is right and change what isn’t working.
  • Have oversight of the technical decisions being made in your team, and responsibility for the technical strategy within the product area that the team owns.
  • Help to continuously improve the reliability and scalability of Paddle’s high-traffic event-driven system.
  • Work with our other leaders across Engineering, contributing to the department's engineering principles and practices to build an industry-leading organisation.

AWSBackend DevelopmentLeadershipPostgreSQLProject ManagementSoftware DevelopmentSQLCloud ComputingData AnalysisPeople ManagementAlgorithmsAPI testingData engineeringData StructuresCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsMicroservicesReportingData visualizationTeam managementStakeholder managementFinancial analysisData modelingNodeJSScriptingSoftware Engineering

Posted 20 days ago
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🔥 Onboarding Risk Analyst
Posted 21 days ago

📍 Canada

🧭 Full-Time

🔍 FinTech

  • 1-3 years Onboarding/Underwriting experience
  • 1-3 years experience working in Merchant Acquiring, E-Commerce, SaaS or a similar role at a FinTech
  • Proven ability to learn and adapt to new processes and procedures
  • Comfortable making decisions and supporting your decision
  • High value on accuracy and completeness of work
  • Strong data analysis and investigative skills
  • Ability to communicate clearly, sensitively, and effectively with suppliers
  • Review supplier applications/accounts to determine if Paddle can support the business
  • Investigate escalations from our internal teams
  • Investigate alerts generated from our onboarding solution
  • Provide insight to help make improvements in our onboarding process
  • Provide expertise to the wider business in Onboarding
  • Be confident in making judgement calls (at times based on limited information)
  • Communicate in a clear and concise manner

Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceComplianceClient relationship managementSales experienceRisk Management

Posted 21 days ago
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🔥 Associate Solutions Engineer
Posted 21 days ago

🧭 Full-Time

🔍 Software Development

  • Solid understanding of web technologies , in particular JavaScript (and any frameworks within) and an understanding of how these web technologies work together.
  • Experience using and integrating APIs.
  • Strong interpersonal and customer management skills that you developed in a customer-facing role.
  • Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
  • Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
  • Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
  • Support and empower Account Executives on customer calls to help win new business
  • Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
  • Contribute to public and internal documentation
Posted 21 days ago
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🔥 Senior Go-to-Market (GTM) Enablement Manager
Posted 25 days ago

🧭 Full-Time

🔍 Software Development

  • A strategic and critical thinker, who can connect dots and objectively analyse input to form a proposed plan of action.
  • A cross-functional collaborator by nature, across all levels and functions of an organisation - strong stakeholder management skills are key. In particular, you should be adept at influencing senior sales leadership.
  • A fast learner and self-starter, who thrives in a dynamic environment.
  • A clear, concise communicator who can simplify complex concepts.
  • An expert in enabling a customer-centric buying process and sales methodologies like MEDDPIC.
  • Shape enablement strategies which align with our go-to-market strategy and evolve how the sales teams help customers buy and go-live.
  • Drive skills and knowledge development to meet our long-term growth goals
  • Sales onboarding:
  • Product Enablement:
  • Knowledge management:
  • Best practices and continuous improvement:
Posted 25 days ago
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🔥 Senior Software Engineer - Go
Posted 28 days ago

📍 Portugal

🧭 Full-Time

🔍 Software Development

  • You have a development background with Go
  • You have experience designing and building systems to handle high traffic at scale in a cloud-based environment in AWS
  • Develop high traffic APIs used by hundreds of thousands users per month
  • Engineer high-performance background workers for consuming queues
  • Practise DevOps, you’re responsible for getting your code to production and supporting it
  • Use the latest AWS services available to run your code
  • Help design a stable platform to support phenomenal growth
  • Mentoring and coaching other engineers
  • Play a part in an agile team, either kanban or scrum as needed

AWSBackend DevelopmentLeadershipSoftware DevelopmentSQLAgileCloud ComputingSCRUMAlgorithmsAPI testingData StructuresGoREST APICI/CDMentoringDevOpsMicroservicesSoftware Engineering

Posted 28 days ago
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🔥 Senior Customer Support Specialist
Posted 28 days ago

🧭 Full-Time

🔍 SaaS

  • 2+ years of experience in online customer support (B2C/B2B), preferably supporting a SaaS product
  • You are a proficient English speaker
  • Basic knowledge of HTML, CSS and JavaScript and experience using browser developer tools to investigate issues with seller's implementations
  • You have experience using and testing APIs as well as giving customer support on API related queries
  • You’re comfortable making basic SQL queries
  • You are used to working remotely and are highly organized in communicating with teams across different time zones (GMT, AEST, EST)
  • Respond to and resolve customer queries through all our channels (including email, chat, and Twitter), empowering our customers to get the most out of Paddle and grow their businesses
  • Drive our Product Feedback program to advocate for our software sellers and improve Paddle by incorporating user feedback
  • Increase customer satisfaction and build loyalty by providing amazing, personal customer support
  • Help to develop our team and Paddle through contributions to our Knowledge Bases, FAQs, Developer Documentation, and innovating on existing processes, as well as identifying inefficiencies in existing support workflows
  • You will escalate critical support issues to the appropriate internal channels, and support system-wide status updates
Posted 28 days ago
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🔥 Associate BDR
Posted about 1 month ago

🧭 Full-Time

🔍 SaaS or B2B company

  • Experience in a previous Marketing/ Sales / Business Development role as part of a SaaS or B2B company.
  • Always happy to proactively look for new ways to accelerate our results, and enjoy testing new approaches.
  • Coachable, accountable and consistent in your efforts to develop knowledge and results.
  • Believe in a consultative and human sales approach and understand that every conversation is different.
  • See the benefits of Paddle’s set of products.
  • Can operate in an unstructured environment and embrace change.
  • Enthusiastic and ambitious, with a desire to build a career in sales.
  • Quickly develop an understanding of our Ideal Customer Profile to target the best fit companies for Paddle.
  • Generate conversations from inbound interest and marketing efforts.
  • Convert these conversations into qualified opportunities for our Account Executive team.
  • Effectively showcase Paddle’s set of products and best practices through email, phone, Zoom, and social media.
  • Manage and prioritise your time so you consistently achieve your targets.
  • Consistently attain and exceed target expectations.
Posted about 1 month ago
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