Why is remote work so nice? Let's try to see!
Apply
Customer Success Manager
Posted 1 day agoViewed
Requirements:
- Demonstrable success and progression in Customer Success Management roles
- Experience working with customers within Payments, Fintech, and/or Software companies is desirable
- Excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations
- Be analytical, with a strong understanding of software sales and subscription KPIs and the ability to extract actionable insights from raw data and trends
- Experience in providing best practice advisory on core SaaS strategies, such as customer acquisition, customer retention / churn prevention, payments performance, revenue expansion, user experience, localisation
- Experience working within a Merchant of Record model is desirable
- Ability to liaise with multiple internal teams, departments and stakeholders
- Ability to intelligently position the value of Paddle products and business model to customers
- Quickly build product knowledge to help our customers learn and navigate our product and manage external change management processes
- A natural tendency to be “customer first”, willingness to go the extra mile and continuous desire to learn
Responsibilities:
- Ensure the successful onboarding of new customers
- Develop trusted advisor relationships with customer stakeholders and executive sponsors
- Help customers create a world-class online buying experience
- Identify opportunities for revenue growth and leverage your expertise
- Be an internal advocate for your customers
- Support our Sales and Marketing teams by contributing to the development of customer references, success stories and case studies
Related Jobs
Apply
🔥 (Canada) Sr. Customer Success Manager, Life Sciences
Posted about 1 hour ago
📍 United States, Canada
💸 112000.0 - 125000.0 CAD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisRESTful APIsSales experienceData visualizationCRMData analyticsCustomer SuccessSaaS
Posted about 1 hour ago
ApplyApply
🔥 Customer Success Manager (Southeast/Central)
Posted about 9 hours ago
📍 United States of America
💸 50700.0 - 110400.0 USD per year
🔍 Public Safety
🏢 Company: careers
- 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role
- Demonstrated track record of successfully managing complex customer relationships in a SaaS environment
- Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
- Proactively driving adoption, product utilization, retention, and customer satisfaction
- Developing customers into advocates across all accounts
- Tracking and securing customer renewals
Project ManagementSalesforceCommunication SkillsRelationship buildingAccount ManagementTrainingCross-functional collaborationChange ManagementCustomer SuccessSaaS
Posted about 9 hours ago
ApplyApply
🔥 Customer Success Manager - Commercial (West Coast)
Posted about 9 hours ago
🧭 Full-Time
💸 103500.0 - 158025.0 USD per year
🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 5 months agoArtificial Intelligence (AI)DronesMachine LearningRoboticsLaw EnforcementDrone Management
- Ability to travel 40% of the time.
- Ability to obtain Part 107 certificate.
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develop Healthy Customer Relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- Create customer loyalty through proactive support and account management
- Advocate for commercial customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support.
Posted about 9 hours ago
ApplyApply
🔥 (Canada) Sr. Customer Success Manager, Life Sciences
Posted about 11 hours ago
📍 United States, Canada
💸 112000.0 - 125000.0 CAD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Curiosity-driven with a willingness to experiment, learn, and adapt.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisSalesforceClient relationship managementData visualizationCustomer SuccessSaaS
Posted about 11 hours ago
ApplyApply
🔥 (US) Sr. Customer Success Manager, Life Sciences
Posted about 11 hours ago
📍 United States, Canada
💸 118000.0 - 132000.0 USD per year
🔍 Life Sciences
- Experience in a customer-facing role within a data/tech company
- Proven success in building and scaling customer success in SaaS.
- Proven proficiency in data analysis including interpreting and translating results.
- Curiosity-driven with a willingness to experiment, learn, and adapt.
- Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
- Support sales efforts to increase revenue per customer and identify expansion opportunities.
- Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
- Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
- Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.
Data AnalysisAccount ManagementClient relationship managementData visualizationCustomer SuccessSaaS
Posted about 11 hours ago
ApplyApply
🔥 Customer Success Manager - Scale - German Speaking
Posted about 11 hours ago
🔍 Cybersecurity
- Experience in customer success roles, additional experience in customer support, sales, or customer marketing is a plus.
- Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers.
- Proven ability to produce and deliver compelling customer materials to drive business objectives.
- Excellent organizational skills and ability to establish milestones and keep project plans on task.
- Understanding how organization measure value, drive revenue with experience of recurring revenue sales models and renewal processes an advantage.
- Experience employing a one-to-many approach globally.
- Fluent English and German required.
- Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion.
- Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve over time to remain best-in-class.
- Work with Renewals, UX, Product, and all manner of CS teams to understand the obstacles of each customer segment: understand what makes a customer successful and scale the delivery to others.
- Identify risk triggers and work with CS leadership to develop re-engagement strategies.
- Help support revenue growth by identifying opportunities for cross-sell and upsell.
- Perform timely escalation of customer queries to the appropriate teams within Sophos; understanding when to escalate vs. when to problem solve/deep dive.
- Maintain monthly (or more frequent) customer pulse metrics with access to utilization, engagement, and health data.
- Conduct effective and engaging post-onboarding check-ins.
Posted about 11 hours ago
ApplyApply
🔥 Strategic Customer Success Manager
Posted about 11 hours ago
🧭 Full-Time
🔍 Medical Device
- Bachelor's degree in a relevant field.
- 5+ years of proven success in a strategic account management, customer success, or sales role, preferably within a technology organization.
- Familiarity with CRM systems and spreadsheets; experience with quality management systems, or medical device-related technologies is preferred.
- Outstanding communication skills, including the ability to craft and deliver engaging presentations, written reports, and verbal updates to diverse audiences.
- Strong problem-solving, organizational, and multitasking abilities.
- Fanatical commitment to customer service, data security, and business quality.
- Ability to thrive in a fast-paced, dynamic environment with rapidly shifting priorities.
- Demonstrated ability to lead and collaborate cross-functionally, navigating organizational complexity to drive outcomes.
- Expertise in negotiating and closing complex deals at the executive level.
- Willingness to travel up to 25% to meet customer engagement and business objectives.
- Develops and maintains in-depth knowledge of customers' organizational landscapes to identify opportunities for value expansion.
- Builds and nurtures trusted relationships with C-suite executives and key stakeholders.
- Creates and executes strategic plans to deliver measurable value, ensuring customer success and achieving renewal and expansion targets.
- Conducts regular business reviews to assess customer satisfaction, prioritize requests, and provide proactive updates on value delivered, progress, and escalations.
- Anticipates and communicates with at-risk customers, implementing action plans to address potential challenges.
- Acts as a central point of contact for customer escalations, collaborating with cross-functional teams to resolve issues effectively.
- Works with internal SMEs, including Accounting, Sales, and Product teams, to fulfill customer needs and support account growth.
- Facilitates alignment between customer requests and product development roadmaps.
- Provides results-oriented follow-ups and proactive updates on customer issues, escalations, and outcomes.
- Tracks and communicates account health metrics and customer progress toward strategic goals.
Posted about 11 hours ago
ApplyApply
🔥 Strategic Customer Success Manager
Posted about 11 hours ago
🧭 Full-Time
🔍 Medical Device
- 5+ years of proven success in a strategic account management, customer success, or sales role, preferably within a technology organization.
- Familiarity with CRM systems and spreadsheets; experience with quality management systems, or medical device-related technologies is preferred.
- Outstanding communication skills, including the ability to craft and deliver engaging presentations, written reports, and verbal updates to diverse audiences.
- Strong problem-solving, organizational, and multitasking abilities.
- Fanatical commitment to customer service, data security, and business quality.
- Ability to thrive in a fast-paced, dynamic environment with rapidly shifting priorities.
- Demonstrated ability to lead and collaborate cross-functionally, navigating organizational complexity to drive outcomes.
- Expertise in negotiating and closing complex deals at the executive level.
- Willingness to travel up to 25% to meet customer engagement and business objectives.
- Develops and maintains in-depth knowledge of customers' organizational landscapes to identify opportunities for value expansion.
- Builds and nurtures trusted relationships with C-suite executives and key stakeholders.
- Creates and executes strategic plans to deliver measurable value, ensuring customer success and achieving renewal and expansion targets.
- Conducts regular business reviews to assess customer satisfaction, prioritize requests, and provide proactive updates on value delivered, progress, and escalations.
- Anticipates and communicates with at-risk customers, implementing action plans to address potential challenges.
- Acts as a central point of contact for customer escalations, collaborating with cross-functional teams to resolve issues effectively.
- Works with internal SMEs, including Accounting, Sales, and Product teams, to fulfill customer needs and support account growth.
- Facilitates alignment between customer requests and product development roadmaps.
- Provides results-oriented follow-ups and proactive updates on customer issues, escalations, and outcomes.
- Tracks and communicates account health metrics and customer progress toward strategic goals.
Posted about 11 hours ago
ApplyApply
🔥 Customer Success Manager (Remote, US-Based)
Posted about 11 hours ago
📍 United States
🧭 Full-Time
🔍 DevOps
🏢 Company: Liquibase
- 3-5 years of B2B customer success, account management, or consulting in customer-facing roles.
- Experience engaging with technical engineering audiences, from end-users to executives.
- Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
- Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
- Knowledge of Git and other source control systems.
- Strong interpersonal and relationship-building skills.
- Commercial mindset with a proven ability to identify and nurture business opportunities.
- Analytical and problem-solving skills with attention to detail.
- Exceptional written and verbal communication skills.
- Bachelor’s degree in a technical field or equivalent experience.
- Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
- Success Planning: Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
- Build Trust: Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
- Support Growth: Partner with Sales to identify and execute on renewal and expansion opportunities.
- Guide the Journey: Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
- Provide Expertise: Share operational best practices and help customers establish a Liquibase Center of Excellence.
- Collaborate on Solutions: Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
- Facilitate Learning: Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
- Track Progress: Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
- Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical objectives.
SQLGitCI/CDAgile methodologiesRESTful APIsDevOpsCustomer Success
Posted about 11 hours ago
ApplyApply
🔥 Customer Success Manager
Posted about 21 hours ago
💸 85000.0 USD per year
🔍 Edtech
🏢 Company: NoRedInk👥 51-100💰 $50,000,000 Series B over 3 years agoEducationConsumerE-Learning
- 5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role
- Experience working with customers at an edtech company, preferably as a customer success manager
- Track record of building relationships with a variety of stakeholders that have resulted in measurable success
- Strong written and oral communication skills
- Familiarity with business tools such as Salesforce and Google Sheets
- Manage East Coast territory of district-level NoRedInk Premium customers, developing an implementation strategy with district administrators, particularly curriculum coordinators and district technology specialists
- Identify and build relationships with the appropriate district stakeholders to support implementation. Develop a shared communication plan to ensure both users and administrators have the information they need for a successful ongoing adoption.
- Onboard new and returning districts, coordinate integration setup, and activate expected users
- Ensure NoRedInk is implemented with fidelity and the implementation is aligned to the district's goals. Monitor customer usage trends and share best practices and appropriate resources to increase adoption.
- Partner with the customer to identify a professional learning plan and schedule their sessions
- Identify customer advocates and work with Marketing to collect testimonials and case studies
- Work closely with an account manager counterpart to support renewal and expansion discussions
- Travel onsite to meet with customers as needed for the role and leadership-approved territory events
- Exemplify NoRedInk’s mission and values in your day-to-day work
Posted about 21 hours ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.