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Senior Customer Success Manager
Posted 14 days agoViewed
💎 Seniority level: Senior
🔍 Industry: Payments, Fintech, and/or Software companies
🏢 Company: Paddle
🗣️ Languages: English
Requirements:
- Have demonstrable success and progression in Customer Success Management roles, owning the success of a diverse portfolio of fast-growth customers.
- Have experience working with customers within Payments, Fintech, and/or Software companies is desirable.
- Are excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations.
Responsibilities:
- Ensure the successful onboarding of new customers, through demonstrable knowledge of Paddle’s products, solutions and methodologies.
- Develop trusted advisor relationships with customer stakeholders and executive sponsors to maximise the value your customers realise with Paddle.
- Help your customers create a world-class online buying experience providing them with best practice guidance on acquisition and retention flows, billing and support operations.
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