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Senior Customer Success Manager
Posted 15 days agoViewed
💎 Seniority level: Senior, 5 years
💸 Salary: 106400.0 - 138400.0 USD per year
🔍 Industry: Healthcare
🏢 Company: Spring Health👥 1001-5000💰 $100,000,000 Series E 8 months agoMental HealthArtificial Intelligence (AI)mHealthWellnessHealth Care
🗣️ Languages: English
⏳ Experience: 5 years
Requirements:
- You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.
- You have experience in upselling and retaining customers to drive additional revenue.
- You have experience using SaaS-based solutions and platforms.
- You have experience owning the life cycle contract renewals.
- You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
- You have a deep passion to transform the U.S. healthcare system, especially mental health.
- You have the willingness and ability to travel as needed (approx. 15%).
- You have a Bachelor’s degree or higher, preferred.
Responsibilities:
- Serve as the product expert and mental health advocate for an enterprise book of business.
- Develop and maintain positive working relationships with multiple customers and consultants.
- Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics.
- Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
- Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.
- Work cross-functionally to provide key customer feedback and process improvements.
- Provide sales support as needed.
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