Senior Customer Success Manager

Posted 12 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: Colombia, Guatemala, Mexico, Costa Rica, El Salvador

🔍 Industry: SaaS

🏢 Company: Walter👥 11-50

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsNegotiationAccount ManagementClient relationship managementFinancial analysisCustomer SuccessSaaS

Requirements:

5+ years of experience in customer success, account management, procurement consulting, or SaaS strategy
Proven track record of managing and growing client relationships with smb and mid-market customers
Deep understanding of software procurement and SaaS licensing
Exceptional communication skills
Analytical mindset with a knack for identifying savings opportunities and translating data into action
Comfortable in a startup or high-growth environment; self-starter with a builder mentality

Responsibilities:

Own and nurture post-sale relationships with a portfolio of clients
Serve as a strategic advisor, helping clients implement recommendations and capture savings
Track key performance indicators (KPIs), savings outcomes, and renewal milestones
Build and maintain relationships with key software vendors
Identify vendor trends and escalate risks or opportunities internally
Work with clients to audit, rationalize, and streamline their software tools
Provide insight into usage, license tiers, overlap, and consolidation opportunities
Stay current on SaaS trends and emerging technologies relevant to our client base
Partner with the internal team to deliver a seamless client experience
Help establish CSM playbooks, client reporting frameworks, and communication cadences
Contribute to the continuous improvement of our client success strategy

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