- Develop and maintain relationships with assigned customers as their primary contact for success-related needs.
- Understand customer goals and align them with products and services to support value realization.
- Engage customers through onboarding, regular check-ins, and business reviews.
- Work with sales, product, and support teams to resolve customer issues and address needs.
- Identify expansion opportunities and promote relevant product offerings.
- Monitor customer health metrics, usage patterns, and feedback to identify risks and areas for improvement.
- Provide product training and support so customers can use the solutions effectively.
- Collaborate with sales on upselling and renewals using customer usage and engagement insights.
- Contribute to improvements in customer success strategies, processes, and resources.
- Complete Rewst Foundations Certification or demonstrate comparable knowledge of the Rewst platform.
Project ManagementCustomer SuccessSaaS+1 more