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Guidewheel

Guidewheel is a technology-driven company focused on enhancing customer experiences through innovative solutions. Currently, they are looking to expand their team with a Customer Success Manager to support and engage their clients.

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Jobs at this company:

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🔥 Customer Success Manager
Posted 2024-10-16

📍 USA

🧭 Full-Time

🔍 SaaS, Factory Operations, Technology

  • Direct SaaS Customer Success experience with results guiding customers to operationalize technology.
  • Excellent interpersonal, analytical, and communication skills to work with all stakeholders.
  • Experience managing high-level customers and engaging with C-level audiences.
  • Experience in a startup setting building aspects of a successful Customer Success engine.
  • Skills in implementation, onboarding, training, and customer retention processes.

  • Guide customers to value.
  • Own the customer relationship and success for 15-40 Guidewheel customers in the USA, driving success through onboarding, product adoption, retention, and identifying value-add features.
  • Work cross-functionally with technical account managers and implementation specialists to ensure customer success.
  • Deeply understand the objectives of the factories and be a trusted advisor.
  • Work with the team and customers to define, drive, and demonstrate the value delivered by the Guidewheel platform.
  • Define onboarding and ongoing support processes including training and communication.
  • Represent the voice of the customer in sales, support, and product development.
  • Manage direct and regular communication with customers.
  • Enable successful roll-out of Guidewheel in factories.
  • Own contract renewals and upsells while identifying growth opportunities.
  • Set clear expectations to ensure positive customer experiences.

LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16
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🔥 Business Development Representative
Posted 2024-09-22

🧭 Full-Time

🔍 SaaS, manufacturing technology

  • Enjoys dynamic sales environment with daily customer interaction.
  • Excited about building in a fast-paced, high-energy team.
  • Creative, results-driven, and undeterred by rejection.
  • Extremely coachable and open to feedback.
  • Familiar with outbound engine technology tools like Salesforce, Outreach, Gong.
  • Organized with attention to detail.
  • Entrepreneurial, looking to be part of a fast-growing SaaS company.

  • Partner with customer success, marketing, sales, and operations teams to source new business.
  • Serve as the first point of contact for customers.
  • Drive revenue through outbound prospecting via cold calling, email campaigns, and other channels.
  • Incentivized to hit daily, weekly, and monthly KPIs.
  • Track and run experiments to improve the conversion funnel.
  • Ask targeted questions to reveal customer value and qualify needs.

Organizational skills

Posted 2024-09-22
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🔥 Senior Software Engineer
Posted 2024-08-09

📍 North America

🔍 Sustainable technology for factories

  • At least 7 years experience as a professional software developer, with proven track record of deploying quality production software and writing clean code.
  • Technical degree in computer science or equivalent, or comparable demonstration of qualifications.
  • Comfortable with the full stack - from front end pixel pushing to database configuring.
  • Experience with CI/CD and test-driven methodologies.
  • Comfortable working remotely and cross-culturally with team members from multiple countries, across different time zones, in an Agile environment.
  • Entrepreneurial attitude - wants to be part of a fast growing team and work directly with customers to maximize value in the system.
  • Gets the big picture, relentlessly follows up on details.
  • Team-oriented, while being proactive and self-directed.
  • Able to prioritize, take initiative, communicate clearly, and manage many projects and work streams simultaneously; meets deadlines and keeps commitments.
  • Eager to bring radical candor to work and enthusiastic about building positive organizational culture.

  • Guidewheel is looking for a senior full-stack software developer to help develop our cloud-based dashboard and supporting infrastructure.
  • Executes well, but doesn’t just execute – asks 'why,' understands the big picture, and delivers the best possible solution.
  • Completes high quality work in a timely manner.
  • Thoughtfully translates customer and business needs into software solutions that can scale.
  • Designs and architects solutions, gathering additional resources as needed.
  • Strategically owns projects from beginning to end, adeptly managing others and communicating with teammates as needed to execute.
  • Writes code that is designed to be future proof - not just within a function, but within a project’s architecture.
  • Writes useful tests and encourages others to write tests.
  • Maintains clear documentation and proactively communicates.
  • Offers thoughtful code reviews, and constantly seeks improvement in their own work.

PostgreSQLAgileProduct DevelopmentRedisCI/CD

Posted 2024-08-09
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