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Mid-Market Customer Success Manager
Posted 18 days agoViewed
🔍 Industry: Software Development
🏢 Company: Guidewheel👥 11-50💰 $31,000,000 Series B 8 months agoCloud Data ServicesArtificial Intelligence (AI)Business Information SystemsSaaSMachine LearningSoftware
🗣️ Languages: English
Requirements:
- Possesses direct SaaS Customer Success experience, with world-class results in guiding customers to operationalize technology and quantifying results.
- Excellent interpersonal, analytical, communication, and storytelling skills, with the ability to work with all stakeholders within the factories that we serve including, but not limited to, operations leaders, plant managers, continuous improvement professionals, engineers, and maintenance teammates.
- Extensive experience personally managing high-level customers, including executive presence and effectiveness interacting solo with C-level audiences.
Responsibilities:
- Driving value through initial onboarding, product adoption, retention, and identifying new revenue streams through additional product offerings.
- Working cross functionally with a team of technical account managers and implementation specialists to ensure our customers are successful
- Becoming an industry expert within the FactoryOps space, and deeply understanding the objectives of the factories we work with to deliver a strong ROI.
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🔥 Mid-Market Customer Success Manager
Posted 18 days ago
📍 United States
🧭 Full-Time
💸 81200.0 - 157400.0 USD per year
🔍 SaaS
🏢 Company: Five9👥 1001-5000💰 $747,500,000 Post-IPO Debt about 1 year ago🫂 Last layoff 7 months agoCustomer ServiceSaaSCall CenterSalesEnterprise Software
- Bachelor's degree in a related field or 5 years of equivalent work experience
- Proven experience in customer success, account management, or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Must be self-directed and self-motivated
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Ability to work in a fast-paced and dynamic environment
- Familiarity with contact center technology and the SaaS industry is a plus
- CRM and customer success management software experience is preferred
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives
- Provide regular updates, reporting, and quarterly business reviews to customers and Five9 leadership on customer success and engagement
- Identify and address any potential issues or risks that may impact customer satisfaction or retention
Communication SkillsAnalytical SkillsCustomer serviceProblem-solving skillsAccount ManagementCross-functional collaborationRelationship managementCRMCustomer SuccessSaaS
Posted 18 days ago
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