Mid-Market Customer Success Manager

Posted 18 days agoViewed

💎 Seniority level: Manager, 5 years

📍 Location: United States

💸 Salary: 81200.0 - 157400.0 USD per year

🔍 Industry: SaaS

🏢 Company: Five9👥 1001-5000💰 $747,500,000 Post-IPO Debt about 1 year ago🫂 Last layoff 7 months agoCustomer Service SaaS Call Center Sales Enterprise Software

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceProblem-solving skillsAccount ManagementCross-functional collaborationRelationship managementCRMCustomer SuccessSaaS

Requirements:

Bachelor's degree in a related field or 5 years of equivalent work experience
Proven experience in customer success, account management, or a related role
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Must be self-directed and self-motivated
Proven ability to manage multiple projects at a time while paying strict attention to details
Ability to work in a fast-paced and dynamic environment
Familiarity with contact center technology and the SaaS industry is a plus
CRM and customer success management software experience is preferred

Responsibilities:

Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
Collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives
Provide regular updates, reporting, and quarterly business reviews to customers and Five9 leadership on customer success and engagement
Identify and address any potential issues or risks that may impact customer satisfaction or retention

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