Customer Support Engineer

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Requirements:

• You have more than 2 years of experience using Javascript, HTML, and CSS with an understanding of how the technologies work together.
• You have good SQL knowledge.
• You are comfortable implementing our own checkout (we'll test this!).
• You have experience using and integrating APIs.
• You have an investigative mindset and like to think out of the box.
• You are comfortable communicating and discussing technical concepts with both technical and non-technical audiences.
• Have basic programming experience in one of the following: Python, Ruby or PHP.

Responsibilities:

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs.
• Investigate and resolve where possible emergent issues/questions for all existing customers in a timely fashion.
• Help our customers create better integrations with Paddle and make the most of all our features.
• Advise customers on how to use our product most effectively.
• Bridge the gap between customer-facing teams and Product & Engineering, collaborate closely with P&E to find solutions to complex issues promptly.
• Dissect intricate problems, analyse logs and if applicable propose effective fixes
• Identify bugs and help prioritise development efforts, ensuring critical issues receive prompt attention.
• Be the voice of our customers and pass on feedback and the challenges our customers are facing to our Product team, ensuring a continuous cycle of improvement.