Outbound Sales Representative
5 - 8 USD per hour
Company:Barkbus
Location:Philippines
Languages:English
Seniority level:Entry, 3 years
Experience:3 years
Skills:
Communication SkillsCustomer serviceAttention to detailTime ManagementWritten communicationMultitaskingExcellent communication skillsVerbal communicationActive listeningSales experienceCRMEnglish communication
Requirements:
3 years of experience in a client-facing, BPO, customer service, or voice-based role. Proven track record of meeting or exceeding performance goals. Strong verbal and written English communication skills. Energetic, enthusiastic, and comfortable leading conversations with confidence. Detail-oriented with a knack for staying organized and accurate. Resourceful and proactive. Excellent time management and ability to multitask. Strong critical thinking mindset. Bonus: Experience in scheduling, outbound follow-ups, or online chat.
Responsibilities:
Make outbound calls to targeted customers for next-day bookings. Utilize analytics-based customer lists to maximize conversion. Optimize daily appointment scheduling for efficiency. Follow up with past customers to encourage rebooking. Build relationships and foster loyalty among pet parents. Gather feedback and address any service concerns. Validate online appointments and verify customer details. Contact customers with unusual bookings for confirmation. Reduce service refusal by ensuring eligibility before the appointment date. Review and resolve all unconfirmed appointments and calendar holds. Identify and act on same-day move-up opportunities. Reduce open time slots and optimize calendar flow. Follow up on disrupted appointments to rebook and retain revenue. Monitor and respond to sales-related Slack tags. Call customers with upcoming appointments and offer earlier slots. Ensure efficient utilization of groomer availability.
