Outbound Sales Representative

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Requirements:

• 3 years of experience in a client-facing, BPO, customer service, or voice-based role
• Proven track record of meeting or exceeding performance goals
• Strong verbal and written English communication skills
• Energetic, enthusiastic, and comfortable leading conversations with confidence
• Detail-oriented with a knack for staying organized and accurate
• Resourceful and proactive—you don’t wait for answers, you find them
• Excellent time management and ability to multitask in a fast-moving setup
• Strong critical thinking mindset for ongoing improvement

Responsibilities:

• Make outbound calls to targeted customers for next-day bookings.
• Utilize analytics-based customer lists to maximize conversion.
• Optimize daily appointment scheduling for efficiency.
• Follow up with past customers to encourage rebooking.
• Build relationships and foster loyalty among pet parents.
• Gather feedback and address any service concerns.
• Validate online appointments and verify customer details.
• Contact customers with unusual bookings for confirmation.
• Reduce service refusal by ensuring eligibility before the appointment date.
• Review and resolve all unconfirmed appointments and calendar holds to prevent potential revenue loss.
• Identify and act on same-day move-up opportunities not captured by automation to maintain calendar accuracy and maximize availability.
• Reduce open time slots and optimize calendar flow with revenue top of mind.
• Follow up on appointments disrupted by callouts or scheduling changes, ensuring unresponsive customers are re-engaged and the visit is rebooked within the month to retain revenue.
• Monitor and respond to sales-related Slack tags across operations channels.
• Call customers with upcoming appointments and offer earlier slots
• Ensure efficient utilization of groomer availability.