Town Web

Town Web expertise in designing website along with hosting, SSL security, document management for municipalities across the USA.

1-10 employees

Founded 2007

Security

Private Company

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Security Document Management Information Technology Web Design

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions5

Open to candidates in the United StatesCanadaThe United KingdomAnd Ireland.Full-TimeMunicipal softwarePosted

Senior Support Engineer

Design and maintain the process for moving issues from support to developers, and coach teammates by example.
Own client problems from the first message through the confirmed fix, providing updates and coordinating recovery when accounts are strained.
Diagnose which product and layer an issue affects, reproduce it, and document steps and evidence for developers.
Track and follow up on Linear issues, then confirm fixes with clients.
Use Claude to trace behavior in the code repository and draft small, well-understood changes for developer review.
Maintain the help center and write articles and troubleshooting guides based on recurring client questions.
Review and tune Fin, the Intercom AI support agent, by improving source articles and clarifying questions.
Handle support conversations across Town Web, HeyGov, and ClerkMinutes, and help new clients through onboarding.
Build client relationships through proactive check-ins, product-usage reviews, and account support.
Train clients through calls, videos, and webinars in partnership with Product Managers.

JiraTechnical supportWordPress

Showing 1 of 5 positions

About Town Web

Town Web pioneers modern GovTech solutions, empowering over 800 municipalities across the U.S. We build essential software that streamlines operations for local government staff. Our ecosystem includes websites, digital forms, payment processing, and AI-powered meeting management. You will help us transform civic engagement and efficiency nationwide.

How We Work

We operate as a remote-first company with a structured, execution-focused environment. You will find clarity in our processes and accountability in our teams. We value proactive self-starters who prioritize clear communication and continuous improvement. Your contributions directly shape how local governments serve their communities.

Engineering at Town Web

We are building an AI-centric platform in a market historically underserved by modern software. Engineers solve challenges related to scalability, data integration, and intuitive user experiences for complex government workflows. Our teams use technologies like WordPress, jQuery, and Google services. You will contribute to products that make a tangible impact on civic operations.

Why Join Us

You will build impactful GovTech solutions used by over 800 municipalities.
You will work in a remote-first environment that emphasizes structure and ownership.
Your ideas will shape products that genuinely improve local government efficiency.
You will receive support for continuous learning and professional development.

Benefits & Perks

Company-provided Macbook Air and a $1,000 home office stipend
Internet reimbursement ($25/month)
Gym/physical recreation reimbursement ($25/month)
Continuing education and certification courses available
Holidays off based on country of residency
80 hours (10 days) PTO after 3 months, increasing to 160 hours (20 days) after 12 months
Additional 40 hours (5 days) of paid Personal Time Off after 3 months
Paid day off on your birthday

Tech Stack

mobileanalyticswidgets

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