- Triage and resolve production incidents and customer escalations (tickets, email, phone).
- Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).
- Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs.
- Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations.
- Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases.
- Deploy hot-fixes or run deployment tasks when required (following established processes).
- Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR.
- Support data migrations and onboarding tasks that require backend fixes.
- Communicate status clearly to customers and internal stakeholders during incidents.
PostgreSQLPythonSQL+4 more