Support Engineer
New
A
AktosVertical SaaS
LATAMFull-TimeMiddle
Salary60,000 - 80,000 USD per year
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Job Details
- Experience
- 4–6 years
- Required Skills
- PostgreSQLPythonSQLDjangoGitCI/CDDebugging
Requirements
- 4–6 years production experience working with Python and Django (or equivalent Python web frameworks).
- Product-oriented, comfortable in a direct customer support function.
- Strong SQL skills and production experience with PostgreSQL.
- Comfortable debugging server-side code, reading logs, and tracing requests across services.
- Familiarity with Git workflows and basic CI/CD concepts.
- Excellent written and verbal communication.
- Strong attention to safety and compliance when changing production data.
Responsibilities
- Triage and resolve production incidents and customer escalations (tickets, email, phone).
- Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).
- Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs.
- Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations.
- Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases.
- Deploy hot-fixes or run deployment tasks when required (following established processes).
- Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR.
- Support data migrations and onboarding tasks that require backend fixes.
- Communicate status clearly to customers and internal stakeholders during incidents.
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