Helpware

Helpware is an outsourcing company that builds customized teams in customer support and back office for modern companies.

1001-5000 employees

Founded 2015

Customer Service

Private Company

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Customer Service Accounting Developer APIs Computer Vision Data Collection and Labeling Outsourcing+1 more

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions6

Ukraine / Serbia / Poland / Romania / SpainFull-TimeTechnology ServicesPosted

Senior Business Analyst (AI & Automation)

Identify and analyze business processes, inefficiencies, and automation opportunities that can be optimized using AI technologies such as Machine Learning, NLP, Computer Vision, RAG, and Large Language Models (LLMs)
Collaborate with stakeholders to gather, document, and refine business requirements for AI and automation initiatives
Create and maintain technical and functional documentation using AI-assisted frameworks and tools
Write detailed user stories, acceptance criteria, Jira tasks, and Confluence documentation aligned with Agile delivery practices
Participate in backlog refinements, sprint planning sessions, and cross-functional workshops
Translate business goals into clear technical requirements and measurable success metrics
Use Generative AI and copilot tools to accelerate the creation of BRDs, workflows, technical summaries, and internal knowledge bases
Validate AI-generated outputs, ensuring accuracy, consistency, and business relevance
Act as the communication bridge between business teams, developers, data scientists, compliance/legal stakeholders, and leadership
Support change management initiatives, user onboarding, training documentation, and AI adoption across teams

AgileMachine LearningSCRUM+4 more

Showing 1 of 6 positions

About Helpware

Helpware transforms how companies connect with customers, building customized experience teams that integrate seamlessly with your business. We serve over 400 clients, including industry leaders like Microsoft, Google, and Pfizer. Our global presence spans 19 locations across 11 countries, delivering 24/7 support. You will find us pioneering AI-enabled business process management, data labeling, and comprehensive software development.

How We Work

We champion a people-centric approach, fostering positive environments with mutual respect and support. Helpware offers a mix of onsite, hybrid, and remote roles. Our teams are empowered to provide best-in-class value, leveraging innovative solutions. You will work within a collaborative, digitally connected team, often communicating asynchronously.

Engineering at Helpware

We build and optimize custom solutions that power modern customer experiences. Our technical teams leverage scripting in PowerShell, Python, and Bash, often with AI assistance to accelerate development and improve accuracy. You will work with platforms like Active Directory, Microsoft 365, and potentially ITSM tools like ServiceNow or cloud environments like Azure. We focus on enhancing helpdesk efficiency and automating critical IT processes, continuously evaluating opportunities for AI-driven improvements.

Why Join Us

Grow your skills in a supportive, people-centric environment.
Contribute to best-in-class value-adding services for diverse clients.
Work with innovative AI-driven tools and automation workflows.
Impact global operations across 19 locations and 11 countries.

Benefits & Perks

Healthcare, Paid Time Off, and 401K
Meditation app access
Referral program
Paid training
Computer equipment for remote roles
Career Development opportunities
Medical insurance after trial period
English classes
Corporate training and parties

Tech Stack

serverframeworkwidgets

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