Helpware

👥 1001-5000💰 Seed about 9 years agoCustomer ServiceAccountingDeveloper APIsComputer VisionData Collection and LabelingOutsourcingSoftware💼 Private Company
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Helpware is a technology-driven outsourcing company building customized customer support and back-office teams for modern businesses. We specialize in delivering high-value solutions across various sectors, including customer service, data annotation, and software development. Our unique approach combines empowered global teams with cutting-edge technology to consistently exceed client expectations. We leverage a robust tech stack including Amazon Web Services, Cloudflare CDN, and CloudFront for scalable and reliable infrastructure. Our engineering teams utilize technologies like OpenResty and Envoy to optimize performance and security. We pride ourselves on fostering a collaborative and innovative engineering culture that embraces the latest advancements in AI, LLMs, and DLT. This focus drives our ability to provide cutting-edge digital business transformation solutions. Helpware operates a fully remote work model, with offices strategically located across the globe, allowing us to tap into diverse talent pools and offer flexible opportunities. Our commitment to employee well-being is a cornerstone of our culture, and we continuously invest in corporate training and professional development. We've experienced significant growth since our founding in 2015, recently completing several strategic acquisitions to expand our service offerings and global reach. As a rapidly growing company with a strong financial foundation, Helpware offers ambitious professionals the chance to contribute meaningfully to a dynamic and forward-thinking organization. We are actively building high-performing teams and provide competitive compensation and benefits packages.

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🔥 UI/UX Designer
Posted 2 days ago

🧭 Full-Time

  • At least 3 years of experience as a UX/UI designer.
  • Proficiency in Figma.
  • Experience with wireframing, prototyping, user flows, and user testing.
  • Understanding of responsive design.
  • Ability to create design systems, components, and style guides.
  • Experience with UI components and modular grids.
  • Basic knowledge of HTML/CSS for effective communication with developers.
  • Experience designing corporate websites, landing pages, dashboards, and CRM systems.
  • Skills in UX research (user analysis, testing).
  • Ability to present and justify your decisions effectively.
  • Teamwork and proactiveness.
  • Develop landing pages and corporate websites (from concept to final design).
  • Design user flows, wireframes, and prototypes.
  • Create responsive designs for different devices (desktop, mobile, tablet).
  • Develop design systems and style guides.
  • Collaborate with developers, marketers, and copywriters to implement designs.
  • Analyze and improve UX based on analytics, A/B testing, and user feedback.
  • Design interfaces in Figma.
  • Prepare files for development (automation, export of UI components).
Posted 2 days ago
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📍 Guam

🧭 Full-Time

🔍 Customer Service

  • High school diploma or equivalent
  • 1+ year of customer service experience
  • Prior overnight and 3rd shift work experience preferred
  • Work during the night, 3rd shift
  • Handle inbound and outbound calls
  • Maintain professionalism in communication

Customer serviceStrong communication skills

Posted 4 days ago
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🔥 Graphic Designer
Posted 24 days ago

📍 Ukraine

🧭 Full-Time

🔍 Graphic Design

  • Expertise in typography, color theory, layout design
  • Proficiency in Adobe Creative Suite
  • At least 3 years experience in graphic design
  • A portfolio is a must
  • Develop and design materials for print and digital formats
  • Ensure deliverables meet high-quality standards
  • Retouch and edit images as needed
  • Collaborate with team members to create cohesive visual content
  • Maintain and implement brand guidelines

3D Modeling - RhinoAdobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopFigma

Posted 24 days ago
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🔥 Site Success Manager
Posted 27 days ago

📍 Georgia

🧭 Full-Time

🔍 Customer Experience & Operational Support

  • 2–3 years in customer success or account management.
  • Strong client orientation with a proactive approach.
  • Excellent verbal and written communication skills.
  • Skilled at identifying challenges and resolving them collaboratively.
  • Experience using client engagement metrics and proficiency in CRM tools.
  • Manage the onboarding process for clinical research site users, including account setup, product training, and initial check-ins.
  • Assist in developing strategies to increase user adoption and engagement, including creating in-app educational content.
  • Act as the main point of contact for assigned client accounts, building strong relationships and educating clients on Slope’s value.
  • Identify potential roadblocks to product adoption and proactively address them.
  • Track client engagement metrics to identify at-risk clients and share findings for product enhancements.
  • Gather and share user feedback to support continuous improvement and advocate for client needs in product development.

Data AnalysisAccount ManagementClient relationship managementCRMCustomer Success

Posted 27 days ago
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