Helpware

About Helpware

Helpware transforms how companies connect with customers, building customized experience teams that integrate seamlessly with your business. We serve over 400 clients, including industry leaders like Microsoft, Google, and Pfizer. Our global presence spans 19 locations across 11 countries, delivering 24/7 support. You will find us pioneering AI-enabled business process management, data labeling, and comprehensive software development.

How We Work

We champion a people-centric approach, fostering positive environments with mutual respect and support. Helpware offers a mix of onsite, hybrid, and remote roles. Our teams are empowered to provide best-in-class value, leveraging innovative solutions. You will work within a collaborative, digitally connected team, often communicating asynchronously.

Engineering at Helpware

We build and optimize custom solutions that power modern customer experiences. Our technical teams leverage scripting in PowerShell, Python, and Bash, often with AI assistance to accelerate development and improve accuracy. You will work with platforms like Active Directory, Microsoft 365, and potentially ITSM tools like ServiceNow or cloud environments like Azure. We focus on enhancing helpdesk efficiency and automating critical IT processes, continuously evaluating opportunities for AI-driven improvements.

Why Join Us

• Grow your skills in a supportive, people-centric environment.
• Contribute to best-in-class value-adding services for diverse clients.
• Work with innovative AI-driven tools and automation workflows.
• Impact global operations across 19 locations and 11 countries.

Benefits & Perks

• Healthcare, Paid Time Off, and 401K
• Meditation app access
• Referral program
• Paid training
• Computer equipment for remote roles
• Career Development opportunities
• Medical insurance after trial period
• English classes
• Corporate training and parties