Triage and resolve tickets according to urgency, customer impact, contractual SLAs, and engagement tier.
Investigate configuration, APIs, integrations, logs, and data mappings; test fixes and confirm recovery.
Prepare actionable escalations for Engineering and retain ticket ownership when other teams or companies need to help.
Serve as the named support contact for dedicated accounts and flag risks or opportunities to account owners.
Handle I-9 and E-Verify recovery, reverification, MOU and web services setup, and USCIS notice remediation using Compliance-approved guidance.
Provide Tier 2 and 3 support to partner teams, coach them through issues, and improve their troubleshooting guides.
Resolve tactical customer issues during go-lives so implementation staff can focus on the build.
Use and improve AI agents and automation for triage, investigations, reporting, and customer communication; verify output and measure its effect on quality and effort.
Keep help articles, Academy content, and runbooks current, and turn repeat tickets into guidance, automation, or evidence-backed product requests.
SQLRESTful APIs
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About Onboarded
Onboarded pioneers AI-powered infrastructure for employee onboarding and compliance. They transform how high-volume staffing, gig work, and franchising companies manage their hiring processes. You will help build a platform that secures compliance and streamlines workflows for thousands of new employees each month. Their solutions automate everything from pre-hire registration to post-placement, including background checks and payroll collection. Onboarded helps companies reduce manual data entry by over 85% and achieve more than 99% self-service onboarding. This means faster placements and significantly improved efficiency for complex, distributed workforces.
How We Work
You will join a remote-first company with global team members. Onboarded values autonomy and ownership, trusting engineers with their own product domains. They foster a strong writing culture, ensuring clear communication and well-documented decisions. Expect to work collaboratively across functions, designing and implementing systems that drive real business outcomes. This environment suits builders who thrive in creating structure where none yet exists.
Engineering at Onboarded
Engineering at Onboarded tackles the complex challenges of building AI-powered onboarding and compliance solutions. You will work with a modern tech stack including Remix, React, Prisma, and TypeScript with Effect.js. Engineers here focus on developing robust compliance rules engines, creating workflow automations, and building intuitive React UIs. You will integrate third-party APIs and work on internationalization to support a global user base. Expect to apply deep testing practices and utilize observability tools like Datadog and Sentry to ensure high-quality, reliable software. You will help incorporate AI tools into product features, gaining valuable experience in industry transformation.
Why Join Us
Contribute to a product that revolutionizes HR processes and has meaningful impact.
Gain valuable experience incorporating AI tools into core product features.
Enjoy autonomy and ownership over your engineering domains, shaping product direction.
Collaborate with a sophisticated, globally distributed team with alumni from top tech companies.
Design and build foundational systems that define the company's future growth trajectory.
Benefits & Perks
Competitive salary and equity package
Health, dental, and vision insurance
Retirement benefits
Remote-first culture with optional in-person collaboration