Senior Customer Success Manager

Posted about 1 month agoViewed

💎 Seniority level: Senior, 4-7 years

📍 Location: United States

💸 Salary: 90000.0 - 130000.0 USD per year

🔍 Industry: E-commerce

🏢 Company: Bloomreach👥 501-1000💰 $30,000,000 Debt Financing over 2 years agoWeb Development Information Technology Marketing Automation Software

🗣️ Languages: English

⏳ Experience: 4-7 years

🪄 Skills: Business IntelligenceData AnalysisAccount ManagementMarketingCustomer supportCustomer SuccessSaaSA/B testing

Requirements:

4-7 years in B2B and/or B2C SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.
In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
Knowledge of e-commerce, marketing and the current trends in the industry.
Experience of leading teams and projects
Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
Understanding of technology around marketing cloud solutions.
Independence, self-organization, ability to navigate ambiguous situations.

Responsibilities:

Act as the customer advocate and trusted advisor, ensuring the successful adoption and optimization of Bloomreach’s Search & Merchandising (Discovery) and Personalization & CDP (Engagement) solutions.
Partner with customer leadership and delivery teams to implement a program of continuous testing and improvement to drive the full value of the Bloomreach platform.
Identify and foster opportunities for expansion within existing customer accounts.
Collaborate cross-functionally with internal teams (Account Management, Product, Technical Services, Business Services, and Support) to deliver innovative solutions and ensure customer satisfaction.
Manage a portfolio of accounts with varying sizes, ARR value, and industries, including retail, hospitality, subscription, and finance.
Provide proactive guidance and strategic recommendations to customers, helping them unlock new opportunities for growth and success.
Drive customer retention by continuously assessing and optimizing customer engagement with Bloomreach products.
Leverage critical thinking, intellectual curiosity, and customer-centric skills to solve complex customer challenges and exceed their expectations.

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