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Customer Service Representative
Posted 4 days agoViewed
💎 Seniority level: Middle, 3 years
🏢 Company: Bullseye Strategy👥 11-50AdvertisingMarketing
⏳ Experience: 3 years
Requirements:
- Must be available to work 8am to 4pm EDT.
- 3 years previous experience in Customer Service.
- Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications.
- Minimum high school diploma or equivalent.
- Must have high attention to detail.
- Must be dependable and adaptable.
Responsibilities:
- Answering and facilitating upwards of 50-60 calls a day.
- Providing timely and accurate information to incoming customers regarding order status and questions about products.
- Processing customer orders including new orders and changes or returns to existing ones while following established department policies and procedures.
- Working closely with the billing department to resolve disputed credit items.
- Engaging in phone-based verbal communication, as well as written and electronic contact.
- Meeting and maintaining strict company deadlines.
- Adhering to Medicare and Medicaid guidelines.
- Providing timely feedback to the company regarding service failures or customer concerns.
- Collaborating with the sales team to meet and exceed customer service expectations.
- Assisting with the maintaining and monitoring of electronic data for established customers.
- Monitoring production of order schedules and expediting deliveries per customer requests.
- Operating inventory control software, word processing and spreadsheet applications.
- Gathering additional customer information as necessary to resolve customer disputes.
- Maintaining detailed files for documentation.
- Drafting letters and quotes for customers.
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