Rooted Talent Solutions

Posted 1 day ago

🧭 Contract

🔧 Requirements

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.
Strong verbal and written communication skills.
Ability to multitask and navigate multiple systems while assisting customers.
Reliable computer (Windows or Mac) and high-speed internet connection.
Quiet workspace free from distractions.
Self-motivated with strong problem-solving skills.

💡 Responsibilities

Provide outstanding customer service through phone, chat, and/or email.
Assist customers with inquiries, billing issues, product support, and troubleshooting.
Follow company guidelines and scripts to handle various customer concerns professionally.
Maintain accurate records of customer interactions using provided systems.
Adhere to quality and performance metrics to ensure customer satisfaction.
Work independently while following training and ongoing support guidelines.

Posted 1 day ago