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Customer Service Representative
Posted 2 days agoViewed
🏢 Company: Rooted Talent Solutions
Requirements:
- Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.
- Strong verbal and written communication skills.
- Ability to multitask and navigate multiple systems while assisting customers.
- Reliable computer (Windows or Mac) and high-speed internet connection.
- Quiet workspace free from distractions.
- Self-motivated with strong problem-solving skills.
Responsibilities:
- Provide outstanding customer service through phone, chat, and/or email.
- Assist customers with inquiries, billing issues, product support, and troubleshooting.
- Follow company guidelines and scripts to handle various customer concerns professionally.
- Maintain accurate records of customer interactions using provided systems.
- Adhere to quality and performance metrics to ensure customer satisfaction.
- Work independently while following training and ongoing support guidelines.
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