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Customer Service Representative (Remote)
Posted 1 day agoViewed
💎 Seniority level: Junior, 1+ years
🔍 Industry: Medical Technology
⏳ Experience: 1+ years
Requirements:
- 1+ years medical industry or call center/customer service experience
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of variables.
- Knowledge of Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed
Responsibilities:
- Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
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