BigCommerce

👥 1001-5000💰 $64,000,000 Series F almost 7 years ago🫂 Last layoff over 1 year agoSoftware Development📈 Public Company

BigCommerce is a cloud e-commerce platform that empowers businesses to grow online sales with ease and efficiency. With a wide range of clients, including major brands and Fortune 1000 companies, BigCommerce offers enterprise functionality, an open architecture, and an app ecosystem to simplify the e-commerce experience.

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Jobs at this company:

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🔥 Account Director, B2B -Remote

Posted 25 days ago

📍 United States, Canada

🧭 Full-Time

💸 197200.0 - 333500.0 USD per year

🔍 ECommerce

🔧 Requirements

5+ years sales experience
3+ years technology sales experience in a fast-paced environment
Demonstrated ability to drive complex sales

💡 Responsibilities

Drive sales revenue through new client acquisition
Manage the sales process including positioning and closing sales
Build and manage a book of business

HTMLCSSGoogle AnalyticsSEOSales experienceCRMSaaS

Posted 25 days ago

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🔥 Salesforce Quality Engineer - Remote

Posted about 2 months ago

📍 Mexico

💸 500000.0 - 980000.0 MXN per year

🔍 Ecommerce

🔧 Requirements

5+ years experience in software development with a focus on quality
BS or equivalent degree in Computer Science
Passionate about software quality and integrity
Great communication skills for facilitating meetings and documentation
Thrive in an agile environment
Fluent in English
Problem-solving and critical thinking skills
Knowledge of JIRA and testing methodologies
Experience with version control tools like Github

💡 Responsibilities

Monitor and manage defects at all stages of development
Partner with the development team on Quality Dashboard
Build a testing framework for our platform
Investigate defects and produce test cases to reproduce them
Plan, create, and execute test plans
Identify test coverage gaps and implement new tests
Execute acceptance and exploratory testing
Participate in UAT testing activities
Manage testing tools and strategies, and test data
Advocate for best quality practices
Support frequent deployments to production
Participate in agile activities and processes

AgileQASalesforceJiraAPI testingRelease ManagementSelenium

Posted about 2 months ago

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🔥 Strategic Account Director

Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

🔍 ECommerce, SaaS

🔧 Requirements

5+ years in SaaS Enterprise Sales
eCommerce or adtech experience preferred
Familiarity with Performance Marketing
Strong Project Management Skills
Excellent listening and communication skills

💡 Responsibilities

Manage full sales cycle across new revenue acquisition
Coordinate pipeline generation with internal teams
Meet with clients to uncover and close new business
Engage customers with a consultative sales approach
Participate in ad hoc projects to focus on specific leads

Project ManagementAccount ManagementSales experienceStakeholder managementSaaS

Posted 2 months ago

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🔥 Account Executive - Remote

Posted 2 months ago

📍 US

🧭 Full-Time

💸 96900.0 - 163875.0 USD per year

🔍 ECommerce

🔧 Requirements

2+ years in a high volume, fast-paced inside sales environment in a technology organization.
Proven history of consistently beating sales quotas and objectives.
Experience in eCommerce is a plus.
Self-driven, results-oriented outlook.
Excellent written/verbal communication and customer relationship skills.
Ability to manage sensitive client information while maintaining strict confidentiality.

💡 Responsibilities

Inside sales role responsible for driving sales revenue through new client acquisition, selling to accounts within an assigned geography.
Owns expansion selling (cross-sell and up-sell) after opportunities are uncovered by Customer Success Managers.
Owns landing new accounts and is accountable for an organic quota.
Prepares proposals, contracts/agreements, and sales presentations, educating clients on the BigCommerce value proposition.
Acts as the main point of contact for customers regarding ongoing business requirements and issues.
Manage complex sales cycles involving multiple partners and stakeholders.
Resolve customer inquiries, problems, and complaints to maximize customer satisfaction.
Maintain a CRM with a high volume of leads, keeping detailed and accurate notes of all sales-related activities.

Sales experienceCRM

Posted 2 months ago

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🔥 Technical Account Manager - Remote

Posted 3 months ago

📍 Mexico

🧭 Full-Time

🔍 ECommerce

🔧 Requirements

3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting.
Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript.
Strong understanding of eCommerce website optimization and best practices.
Experience with foundational online marketing principles including SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, and Social Media.
Customer-focused advocate driving growth throughout the client's lifecycle.
Exposure to working with Design Agencies, App Developers, Project Managers, and Engineering teams.
Experience with the BigCommerce product is a plus.
Bachelor’s degree in business, marketing, or computer science or equivalent experience required.
Must be ambitious, self-motivated, goal-oriented, highly collaborative, and driven.

💡 Responsibilities

Manage a book of business, including Fortune 500 companies.
Provide proactive, strategic, and operational technical guidance.
Be a technical resource for optimizing customer’s technical ecosystems.
Collaborate with Product and Engineering teams on feature prioritization.
Develop and maintain Technical account level Run Books.
Provide platform configuration support and conduct service reviews.
Work with internal Support teams for case management.
Lead technical Best Practice reviews with clients.
Personalize information regarding maintenance and product updates.
Participate in business reviews and recommend growth plans.
Communicate initiative progress to stakeholders.
Evaluate technology environments and recommend relevant solutions.
Assist with high severity requests and manage escalations.

HTMLCSSJavascript

Posted 3 months ago

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🔥 Technical Representative Representative (Cork, Remote)

Posted 3 months ago

📍 Ireland

🔍 ECommerce

🔧 Requirements

A strong work ethic demonstrating dedication to the company and team.
Experience in a customer-facing, service-oriented role, preferably in technical support or customer service contact center.
Exceptional ability to use self-service resources to find solutions.
Strong aptitude toward web, eCommerce, and hosting technologies.
Exceptional critical thinking, soft skills, and a passion for customer success.
Ability to effectively communicate with and deescalate frustrated customers.
Basic understanding of web languages (HTML, CSS, Javascript, jQuery) and data structures preferred.
Flexibility to shift work and occasional overtime in a 24x7x365 environment.

💡 Responsibilities

Provide outstanding phone, email, and chat-based technical support to customers in a fast-paced 24x7 environment.
Develop solutions for improving customer satisfaction and create lifelong promoters of the brand.
Communicate with management and developers to enhance product functionality.
Decrease incoming volume by striving for first contact resolution and advising customers on eCommerce best practices.
Assist customers with common billing, invoice, and account issues.
Utilize various training methods to stay updated on product advancements.

Communication SkillsProblem SolvingCustomer serviceTechnical support

Posted 3 months ago

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