BigCommerce

👥 1001-5000💰 $64,000,000 Series F almost 7 years ago🫂 Last layoff over 1 year agoSoftware Development📈 Public Company

BigCommerce is a cloud e-commerce platform that empowers businesses to grow online sales with ease and efficiency. With a wide range of clients, including major brands and Fortune 1000 companies, BigCommerce offers enterprise functionality, an open architecture, and an app ecosystem to simplify the e-commerce experience.

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Jobs at this company:

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🔥 Lead Infrastructure Engineer - Remote

Posted 5 days ago

💸 106000.0 - 180000.0 USD per year

🔍 ECommerce

🔧 Requirements

Experience building complex products
Solid understanding of modern programming and design principles

💡 Responsibilities

Maintain and improve BigCommerce’s Cloud Development Environment
Manage cloud hosted VMs in Google Cloud Platform (GCP)
Maintain and evolve the VM provisioning process
Educate engineers on tool usage and process improvements
Respond to support requests for the development environment
Document technical aspects and user flows of features
Work and collaborate with a distributed team across the world
Assist in defining the team’s roadmap
Work closely with engineers to gather requirements

Posted 5 days ago

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🔥 Senior Software Engineer (Python / Go (B2B) - Remote

Posted 6 days ago

📍 Australia

🔍 E-commerce

🔧 Requirements

4 years of experience building amazing products
Solid understanding of modern programming and design principles

💡 Responsibilities

Build a robust e-commerce platform that enables our customers to grow their businesses and our technology partners to build integrations and enhancements on top of our APIs.

Backend DevelopmentPythonSoftware DevelopmentSQLDesign PatternsGitAPI testingGoREST APICommunication SkillsProblem SolvingSoftware Engineering

Posted 6 days ago

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🔥 Lead Zuora Administrator - Remote

Posted 6 days ago

💸 108000.0 - 183000.0 USD per year

🔧 Requirements

3 - 5 years of experience with Zuora recurring billing software, including implementation and operational expertise
Experience with prevention and management of fraud, including chargebacks
Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes, and adherence to best practices
Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity
Strong technical aptitude and ability to research and solve complex issues independently
Data-driven mindset with the ability to use Excel to analyze data (e.g., billing anomalies, custom reporting). Strong Excel knowledge is required
Proven ability to multi-task various duties and assignments while maintaining quality work
Proficiency in Microsoft Office, Google for Work applications and SQL
Superior communication skills, including the ability to communicate and discuss complex billing or system issues with non-technical staff
Strong interpersonal communication and customer service skills, working with billing system users and stakeholders
Ability to establish rapport with others and work well as part of a dynamic team.
Zuora Administrator certification is preferred but candidates without certification will still be considered
University-level accounting courses and knowledge of generally accepted accounting principles (GAAP) in support of business administration processes.

💡 Responsibilities

Operate as the primary architectural lead on the Zuora billing and revenue systems
Manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (e.g., Salesforce)
Create and manage the product catalog, revenue recognition rules, journal runs, and EOM reports
Manage Zuora development deployments from development environments to production
Complete bulk imports and exports of data
Maintain strong business relationships with stakeholders from accounting, financial operations, and billing
Work collaboratively with Business Applications teammates to implement best practices from across our application ecosystem
Develop and maintain strong security practices, access controls, and SOX compliance
Responsible for SOX compliance for Zuora, including the implementation and monitoring of internal controls, documentation of processes, periodic audits to ensure compliance with regulatory requirements, and providing necessary support during external audit reviews
Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce
Keep abreast of new Zuora features and functionality, providing recommendations for process improvements
Proactively identify system enhancements and innovative solutions to optimize processes

Posted 6 days ago

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🔥 EA Specialist II - Remote

Posted 11 days ago

🔍 Technology

🔧 Requirements

Strong organizational skills
Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, external partners and customers.
Expert level written and verbal communication skills.
Demonstrated proactive approaches to problem-solving with strong decision-making capability.
Emotional maturity.
Highly resourceful team-player, with the ability to also be extremely effective independently.
Proven ability to handle stressful situations, confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment.
Forward looking thinker, who actively seeks opportunities and proposes solutions.
Bachelor's degree or equivalent experience required
Strong work tenure: five to 10 years of experience supporting executives, preferably in a technology company.
Google suite experience preferred, Adobe Acrobat

💡 Responsibilities

Completes a broad variety of administrative tasks for the executives they support including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
Plans, coordinates and ensures the executive's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the executive's time and office.
Communicates directly, with customers, employees, and others, on matters related to the assigned executives’ work.
Researches, prioritizes, and follows up on incoming issues and concerns addressed to the executive, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
Works closely and effectively with the assigned executives to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the assigned executive updated.
Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the executive’s ability to effectively lead his/her department.
Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
File and retrieve corporate documents, records and reports.
Open, sort and distribute incoming correspondence, including faxes and email.
Assist the facilities team by greeting visitors and determine whether they should be given access to specific individuals and performing general office duties such as ordering supplies and maintaining records management database systems, as needed.
Prepare expense reconciliations and work with internal accounts teams. Organize lunches, pay bills, make purchases and assist with banking errands.
Establish, develop. maintain and update filing systems and documents; including but not limited to the company data room and Executive files. Retrieve information from files when needed.
Lead, plan and assist in scheduling, planning and executing offsite events for employees and outside guests. Assist and coordinate with the facilities team to do the same for onsite events as needed.
Participates as an adjunct member of the assigned executive’s leadership team including assisting in scheduling meetings and attending some or all meetings.
Assists in coordinating the agenda of leadership team meetings and off-sites, and all staff meetings.
Facilitates cross-divisional coordination of travel and outreach plans.
Organize senior team outings and social events.
Edits and completes first drafts for written communications to external stake holders

Posted 11 days ago

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🔥 Senior Software Engineer (Golang) - Remote

Posted 19 days ago

📍 Mexico

🧭 Full-Time

💸 750000.0 - 1200000.0 MXN per year

🔍 Software Development

🔧 Requirements

5+ years of professional experience as a Software Engineer
Knowledge of configuration management systems such as Puppet, Chef, or Ansible (we use Puppet)
Experience with Linux systems administration, including solid scripting skills (Ruby) and Bash
Experience developing/scripting in Ruby or Golang
Experience working with modern infrastructure tools and technologies

💡 Responsibilities

Maintain and improve BigCommerce’s Cloud Development Environment
Help engineers become more productive, removing environment concerns as an impediment
Maintain Ruby services that orchestrate infrastructure
Contribute to a new Golang CLI tool developers will use to manage their environment
Work with technologies and tooling such as GCP, Nomad, Consul, Vault, Terraform, Packer, Puppet, and CircleCI to provide an effective development environment
Educate engineers on tool usage and process improvements
Provide support for the development environment
Document technical aspects and user flows of features
Work and collaborate with a distributed team across the world
Assist in defining the team’s roadmap
Work closely with engineers to gather requirements
Create and monitor statistics to observe tooling health and functionality

Cloud ComputingGCPRubyRuby on RailsCI/CDLinuxTerraformScriptingSoftware Engineering

Posted 19 days ago

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🔥 Senior CS Operations Analyst - Remote

Posted 19 days ago

📍 Mexico

🔍 ECommerce

🔧 Requirements

A customer focused operations analyst with 4+ years experience in tool administration, operational excellence, data analysis, and scalable processes
Bachelor’s degree in an analytical or business field preferred
Prior experience with Gainsight administration (or similar Customer Success tools)
Salesforce.com experience preferred
Confident communicator who naturally simplifies complex concepts into absorbable information that influences the behavior of stakeholders
Experience working with Customer Success / Customer Experience teams to evaluate opportunities, recommend improvements, and operationalize new programs
Driven, curious, and comfortable solving problems despite ambiguity
Prior experience in SaaS technology

💡 Responsibilities

Establish a strong relationship with leaders and team members across Customer Success and GTM Operations, serving as a subject matter expert in the customer journey and identifying opportunities to enhance our customer experience
Lead the configuration and administration of Gainsight including adopting new features, monitoring data integrity, creating journey orchestrator programs, and ensuring alignment with business processes
Optimize customer success processes, reporting, and documentation while ensuring a seamless customer experience
Partner with our Customer Success practice to research, recommend, and operationalize improvements to our scaled customer success program
Champion customer feedback management, recommending tools and processes and analyzing customer feedback, including NPS and other CS programs
Identify and analyze leading indicators within customer data to identify trends, opportunities for improvement, and potential risks to customer retention

SQLBusiness IntelligenceData AnalysisSalesforceCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsReportingData visualizationStrategic thinkingProcess improvementData modelingData analyticsData managementCustomer SuccessSaaS

Posted 19 days ago

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🔥 Technical Customer Service Representative - Remote

Posted 21 days ago

💸 33800.0 - 40000.0 USD per year

🔍 ECommerce

🔧 Requirements

Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred

💡 Responsibilities

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

Posted 21 days ago

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🔥 Senior Sales Engineer - Remote

Posted 27 days ago

📍 United States

💸 165000.0 - 230000.0 USD per year

🔍 E-commerce

🔧 Requirements

5+ years Sales/Solutions Engineering experience in a relevant market
Strong knowledge of web technologies including HTML, CSS, JavaScript, React, Next.js, and JSON.
A history of working with RESTful APIs and popular API clients, such as Postman.
SaaS sales experience with comprehension of the milestones associated with a software sales cycle.
Comfortable with consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience.
Experience with commerce solutions and applications including POS, product catalogs, order management, ERP and payment gateways.

💡 Responsibilities

Educate prospects on BigCommerce solution by providing a consultative, best practices approach including analysis and analytics to match prospect’s business and technical requirements
Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
Become fluent in competitive positioning and be effective in differentiating BigCommerce
Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls and site visits with our Account Executives
Document all customer questions to ensure immediate follow-up on all outstanding issues
Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams
Work closely with the Account Directors to respond to proposals and RFP’s to ensure that all technical information and recommendations address client’s requirements
Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs
Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition.
Lead initiatives to facilitate smoother and faster sales cycles as well as higher win rates.
Ability to travel up to 25% of the time, for usually 1-2 days per visit to support prospects, partners and industry events.

HTMLCSSJavascriptSalesforceAPI testingREST APINext.jsReactRESTful APIsJSONSales experienceSaaS

Posted 27 days ago

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🔥 Senior Global Account Manager - Remote

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 107440.0 - 181700.0 USD per year

🔍 E-commerce

🔧 Requirements

7+ years managing complex B2B and/or B2C SaaS accounts, with a proven record of achieving retention and expansion goals in a subscription-based model
Demonstrated history of proactively identifying expansion opportunities within accounts and successfully driving renewals, ideally with a track record of surpassing targets
Experience acting as the ‘Quarterback’ of a customer account, coordinating effectively with internal teams (sales, product, marketing, and support) and external agency partners to deliver seamless customer success and high-impact results, ensuring all efforts are aligned and collaborative
Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management, especially in managing both business and individual user expectations within the same product suite
Exceptional interpersonal and communication skills to build trust, provide strategic counsel, and foster long-term relationships with clients and agency partners, influencing decision-makers and aligning efforts across all stakeholders
Skilled at using data to drive decisions; experienced with CRM and customer success platforms (e.g., Salesforce, Gainsight) and confident in using data to demonstrate ROI, track KPIs, and identify growth opportunities
Adept at understanding complex customer needs, identifying pain points, and providing innovative, tailored solutions in collaboration with agency partners to ensure customer satisfaction and drive long-term engagement
Proven capability to negotiate effectively, aligning customer goals with company objectives and coordinating with agency partners; experienced in handling escalations and maintaining high levels of satisfaction
Experience with Global Accounts and Multi-regional Teams - Comfortable navigating cultural differences, time zones, and language barriers; able to collaborate effectively with agency partners, and adapt strategies to serve global customer needs

💡 Responsibilities

Create and execute a systematic plan to identify, qualify, and build a robust pipeline of upsell and cross-sell opportunities within existing accounts for the suite of BigCommerce Inc products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift, and Recurring Professional Services
Construct a detailed territory plan that outlines specific strategies, target accounts, and actions needed to exceed cross-sell and upsell quotas, strategically qualifying and prioritizing high-value opportunities, focusing on high-impact activities that drive overachievement of revenue goals
Create and maintain detailed account plans that outline goals, key milestones, potential challenges, and growth opportunities for top accounts, providing a roadmap for revenue expansion
Develop customized proposals, contracts, and presentations that effectively communicate the value of the company’s offerings, ensuring alignment with customer objectives and business needs
Serve as the main point of contact for customer inquiries related to business requirements, ongoing projects, and issue escalation, ensuring proactive communication and high levels of responsiveness
Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives that meet or exceed customer expectations
Handle customer inquiries, problems, and complaints with a focus on timely resolution and high customer satisfaction; escalate issues as needed and work with relevant teams to provide solutions
Lead regular business reviews with key accounts, presenting insights on usage, performance, and ROI, while identifying additional opportunities for account growth and product adoption
Track key account metrics, analyze customer engagement, and identify at-risk accounts, providing regular status updates to internal stakeholders to ensure proactive account management
Maintain thorough and accurate records of customer interactions, proposals, and account details in CRM systems, ensuring that customer data is always up-to-date and accessible to stakeholders
You will not be responsible for prospecting to, or for managing a sales process for new accounts

Project ManagementSQLData AnalysisSalesforceCross-functional Team LeadershipBusiness OperationsFinancial ManagementAPI testingStrategic ManagementCommunication SkillsCustomer serviceRESTful APIsNegotiationPresentation skillsExcellent communication skillsProblem-solving skillsMS OfficeAccount ManagementReportingClient relationship managementRelationship managementSales experienceData visualizationTeam managementStakeholder managementStrategic thinkingCRMData managementCustomer SuccessSaaSBudget management

Posted about 1 month ago

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🔥 Manager, Sales - Remote

Posted about 2 months ago

📍 US

🧭 Full-Time

💸 161868.56 - 273748.3 USD per year

🔍 ECommerce

🔧 Requirements

5+ years software or SaaS sales experience with a focus on consultative solutions selling
2+ years sales management experience in a rapidly growing and fast-paced environment
Successful track record of closing complex deals in highly competitive space

💡 Responsibilities

Drive revenue through new merchant acquisition, meeting or exceeding all sales targets and performance metrics.
Lead, inspire, manage, and mentor experienced sales executives to maximize their individual potential and professional growth as well as ability to function effectively as a team
Support and assist sales executives with all aspects of the sales process including client presentations, proposals, contract negotiations, and final close

LeadershipSQLBusiness IntelligenceData AnalysisHTMLCSSPeople ManagementSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsRESTful APIsMentoringNegotiationCoachingProblem-solving skillsAccount ManagementSales experienceMarket ResearchTeam managementCRMSaaS

Posted about 2 months ago

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