Bullseye Strategy

👥 11-50AdvertisingMarketing💼 Private Company
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Bullseye Strategy is a digital marketing agency based in Fort Lauderdale, Florida, specializing in crafting effective marketing strategies and execution. They help businesses thrive by providing solutions that drive new business while retaining loyal customers. Utilizing a calculated, creative, and customized approach, Bullseye Strategy ensures clients hit their 'Bullseye' every time. With a team of 11-50 employees, Bullseye Strategy leverages technologies like HSTS, CrUX Dataset, Envoy, Stripe, and Drupal. They foster a collaborative environment that values innovative thinking, aiming to provide a nurturing space for career growth. Their remote-friendly positions offer competitive benefits and a caring work environment. The company's Crunchbase data indicates a focus on advertising and marketing, with a rich history dating back to 2009. Bullseye Strategy's core values revolve around exceeding client expectations through calculated, creative, and customized digital marketing solutions. They are dedicated to staying at the forefront of the industry. The agency's founders are committed to building a strong company culture and values work-life balance for its employees. Bullseye Strategy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. They are a growing agency with strong momentum, continually seeking to improve and expand their offerings.

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🧭 Full-Time

  • Must be available to work 8am to 4pm EDT.
  • 3 years previous experience in Customer Service.
  • Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications.
  • Minimum high school diploma or equivalent.
  • Must have high attention to detail.
  • Must be dependable and adaptable.
  • Answering and facilitating upwards of 50-60 calls a day.
  • Providing timely and accurate information to incoming customers regarding order status and questions about products.
  • Processing customer orders including new orders and changes or returns to existing ones while following established department policies and procedures.
  • Working closely with the billing department to resolve disputed credit items.
  • Engaging in phone-based verbal communication, as well as written and electronic contact.
  • Meeting and maintaining strict company deadlines.
  • Adhering to Medicare and Medicaid guidelines.
  • Providing timely feedback to the company regarding service failures or customer concerns.
  • Collaborating with the sales team to meet and exceed customer service expectations.
  • Assisting with the maintaining and monitoring of electronic data for established customers.
  • Monitoring production of order schedules and expediting deliveries per customer requests.
  • Operating inventory control software, word processing and spreadsheet applications.
  • Gathering additional customer information as necessary to resolve customer disputes.
  • Maintaining detailed files for documentation.
  • Drafting letters and quotes for customers.
Posted 4 days ago
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