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Bilingual Medical Customer Service Representative (RVA)
Posted 4 days agoViewed
💎 Seniority level: Senior, 5-10 years
🔍 Industry: Healthcare
🏢 Company: Remote VA
🗣️ Languages: Spanish
⏳ Experience: 5-10 years
Requirements:
- Fluent in Spanish
- 5-10 years of experience in a healthcare or medical-related company.
- Strong background in customer service and patient relations.
- Experience with medical scheduling, insurance verification, and billing.
- Familiarity with electronic medical records (EMR) systems.
- Knowledge of HIPAA compliance and medical confidentiality regulations.
Responsibilities:
- Communicate with patients regarding surgery dates, pre-operative instructions, and necessary documentation.
- Work with insurance providers to verify coverage, obtain authorizations, and ensure compliance with policies.
- Collaborate with surgeons, medical staff, and hospitals to streamline scheduling and logistics.
- Ensure accurate documentation of patient medical history, test results, and required paperwork.
- Address patient concerns, answer inquiries, and provide a high level of customer care throughout the surgical process.
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