Implementation Manager

Posted 6 days agoViewed

📍 Location: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI

🔍 Industry: Digital Asset Management

🏢 Company: Canto👥 251-500💰 Private about 4 years agoCloud Data Services Document Management Asset Management File Sharing Enterprise Software Software

🗣️ Languages: English

🪄 Skills: Project ManagementSQLProject CoordinationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsTrainingClient relationship managementCustomer supportSaaS

Requirements:

Experience with software implementation and assisting customers.
A customer-focused approach, as well as good organizational skills, and an efficient solution-oriented working style.
Experience with SaaS/Cloud solutions.
Experience in Customer Success Management/Client Success Management, ideally involving SaaS.
An affinity for tech and the ability to quickly familiarize yourself with software.
Ability to work independently while demonstrating excellent interpersonal, analytical, and communication skills.
Possess the ability to think critically and outside of the box to help your customers solve challenges and use-cases.
Experience working in a fast-paced environment, with consistent change, and the ability to manage multiple concurrent projects.
A self-starter who likes to learn and ask questions.
Excited to receive feedback and continue developing your skills and knowledge base.

Responsibilities:

Lead and participate in client meetings as you educate, train, and advise customers on how to implement the Canto product successfully. Frequent client calls are a regular part of this responsibility.
Provide go-live support, knowledge transfer, and documentation as necessary.
Ensure that the software solution is implemented quickly and successfully within the client's timeline, laying the groundwork for long-term customer success.
Project manage your customers and internal partners to keep the implementations on track and successful.
Conduct project hand-off to the Canto Account Management team.
Regularly meet with team members and the client to deliver status updates, resolve project issues, and design solutions.

Apply

Related Jobs

Apply

🔥 Implementation Manager -Customer Experience (Remote)

Posted about 13 hours ago

📍 United States

💸 70000.0 - 90000.0 USD per year

🔍 Energy

🏢 Company: PosiGen👥 251-500💰 $150,000,000 Debt Financing 11 months agoSolar GreenTech Renewable Energy Clean Energy Energy

🔧 Requirements

3–5+ years of experience in product management, project management, or operational strategy, preferably in solar, energy, or technology sectors.
Demonstrated success in developing and scaling new products or programs, from concept to execution.
Strong analytical skills with the ability to use data to drive decisions and measure outcomes.
Exceptional communication skills—written, verbal, and visual—with the ability to influence cross-functional stakeholders and leadership.
Proficient in project management tools (e.g., Jira, Asana, Smartsheet, Monday.com) and data platforms (e.g., Excel, Looker, Sigma).
Ability to thrive in a fast-paced, ambiguous environment and drive clarity through collaboration and structure.
Experience working with cross-functional teams including engineering, operations, customer care, and finance.
A bias toward action, with a focus on results, experimentation, and continuous improvement.
Passion for clean energy, customer experience, and operational excellence.

💡 Responsibilities

Leads high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle.
Facilitates cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution.
Identifies process inefficiencies, system limitations, and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
Creates structured documentation to support implementation plans, SOPs, and strategic decision-making.
Establishes project milestones and tracking systems to monitor performance and ensure timely execution of initiatives.
Communicates status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility.
Supports the rollout of new product features and process improvements, ensuring alignment across impacted teams.

Project ManagementSQLData AnalysisProduct ManagementProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsAgile methodologiesData visualizationStakeholder managementProcess improvementData analytics

Posted about 13 hours ago

Apply

🔥 Implementation Manager - Customer Experience (Remote)

Posted about 13 hours ago

📍 United States

🧭 Full-Time

💸 70000.0 - 90000.0 USD per year

🔍 Energy

🏢 Company: PosiGen👥 251-500💰 $150,000,000 Debt Financing 11 months agoSolar GreenTech Renewable Energy Clean Energy Energy

🔧 Requirements

3–5+ years of experience in product management, project management, or operational strategy, preferably in solar, energy, or technology sectors.
Demonstrated success in developing and scaling new products or programs, from concept to execution.
Strong analytical skills with the ability to use data to drive decisions and measure outcomes.
Exceptional communication skills—written, verbal, and visual—with the ability to influence cross-functional stakeholders and leadership.
Proficient in project management tools (e.g., Jira, Asana, Smartsheet, Monday.com) and data platforms (e.g., Excel, Looker, Sigma).
Ability to thrive in a fast-paced, ambiguous environment and drive clarity through collaboration and structure.
Experience working with cross-functional teams including engineering, operations, customer care, and finance.
A bias toward action, with a focus on results, experimentation, and continuous improvement.
Passion for clean energy, customer experience, and operational excellence.

💡 Responsibilities

Leads high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle.
Facilitates cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution.
Identifies process inefficiencies, system limitations, and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
Creates structured documentation to support implementation plans, SOPs, and strategic decision-making.
Establishes project milestones and tracking systems to monitor performance and ensure timely execution of initiatives.
Communicates status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility.
Supports the rollout of new product features and process improvements, ensuring alignment across impacted teams.

Project ManagementBusiness IntelligenceData AnalysisProduct ManagementProject CoordinationJiraCross-functional Team LeadershipOperations ManagementAgile methodologiesMS OfficeStrong communication skillsData visualizationStakeholder managementStrategic thinkingProcess improvement

Posted about 13 hours ago

Apply

🔥 Implementation Manager(Remote, US)

Posted 7 days ago

📍 United States

🔍 Software Development

🔧 Requirements

Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
Excellent project management skills with the ability to juggle multiple projects simultaneously.
Ability to translate complex concepts into actionable items to non-technical stakeholders
Strong communication skills in English (both written and verbal).

💡 Responsibilities

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle onboarding of multiple clients simultaneously
Understand clients' business objectives
Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs
Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Project ManagementCloud ComputingSalesforceCommunication SkillsRESTful APIsTechnical supportCRMCustomer supportSaaS

Posted 7 days ago

Apply

🔥 Senior GTM Strategy Implementation Manager

Posted 8 days ago

📍 EMEA, Americas

🧭 Full-Time

💸 51100.0 - 115000.0 USD per year

🏢 Company: Remote👥 1001-5000💰 $300,000,000 Series C almost 3 years ago🫂 Last layoff over 2 years agoHuman Resources Services

🔧 Requirements

Proven experience leading cross-functional projects, from scoping to monitoring & control
Extensive experience in project management or strategy in a start-up/scale up or top strategy consulting firm
Ability to synthesise complex ideas and communicate them effectively, adjusting it to different audiences based on seniority and functional expertise – both verbally and in writing – in English

💡 Responsibilities

Autonomously lead the planning and implementation of cross-functional projects critical to unlock revenue for Remote, including some of the company’s biggest strategic priorities for the year
Partner with team members and key stakeholders across the Go-to-Market organisation to identify key projects that require support
Define project scope, goals, and deliverables that ensure adherence to business objectives, in collaboration with senior management

Project ManagementStrategyCommunication SkillsAnalytical SkillsProblem SolvingOrganizational skillsTime ManagementCross-functional collaborationStakeholder managementStrategic thinkingProcess improvementChange Management

Posted 8 days ago

Apply

🔥 Senior Implementation Manager

Posted 12 days ago

📍 AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

🔍 Healthcare

🔧 Requirements

5+ years of Implementation or Project Management experience in a technical SaaS or startup environment
Ability to effectively manage and prioritize multiple projects, delivering tailored solutions to each customer’s unique needs
Strong understanding of project management methodologies, including scoping, consulting, issue/risk identification, and clear communication of overall project status
Self-starter with the ability to thrive in a fast-paced, evolving, and ambiguous environment
Highly collaborative, organized, detail-oriented, and solutions-focused with strong problem-solving abilities
Excellent written and verbal communication skills, including the ability to convey complex technical concepts to non-technical stakeholders
Ability to define technical changes/requirements and communicate them effectively to technical teams
Healthcare or Healthtech experience is a plus
SFDC proficiency is a plus
Business Analyst experience is a plus

💡 Responsibilities

Proactively manage customer relationships from sales handoff to successful implementation
Partner directly with customers to ensure successful implementation of Verifiable based on their unique scope and business objectives
Lead the implementation process by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success
Manage project expectations through regular meetings, project status reports, and maintaining strong relationships with key stakeholders
Collaborate with internal teams on configuration and technical components of implementation.
Organize and coordinate customer onboarding and training through virtual web conferences
Serve as the primary point of contact for all customer-facing requests during the implementation process
Act as a subject matter expert on the Verifiable product to drive product adoption and usage

Project ManagementSalesforceProject CoordinationCommunication SkillsRESTful APIsTrainingStakeholder managementTechnical supportSaaS

Posted 12 days ago

Apply

🔥 Senior Implementation Manager

Posted 12 days ago

📍 AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

🧭 Full-Time

🔍 Healthtech

🔧 Requirements

5+ years of Implementation or Project Management experience in a technical SaaS or startup environment
Ability to effectively manage and prioritize multiple projects, delivering tailored solutions to each customer’s unique needs
Strong understanding of project management methodologies, including scoping, consulting, issue/risk identification, and clear communication of overall project status
Self-starter with the ability to thrive in a fast-paced, evolving, and ambiguous environment
Highly collaborative, organized, detail-oriented, and solutions-focused with strong problem-solving abilities
Excellent written and verbal communication skills, including the ability to convey complex technical concepts to non-technical stakeholders
Ability to define technical changes/requirements and communicate them effectively to technical teams
Healthcare or Healthtech experience is a plus
SFDC proficiency is a plus
Business Analyst experience is a plus

💡 Responsibilities

Proactively manage customer relationships from sales handoff to successful implementation
Partner directly with customers to ensure successful implementation of Verifiable based on their unique scope and business objectives
Lead the implementation process by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success
Manage project expectations through regular meetings, project status reports, and maintaining strong relationships with key stakeholders
Collaborate with internal teams on configuration and technical components of implementation.
Organize and coordinate customer onboarding and training through virtual web conferences
Serve as the primary point of contact for all customer-facing requests during the implementation process
Act as a subject matter expert on the Verifiable product to drive product adoption and usage

Project ManagementBusiness AnalysisSalesforceProject CoordinationCommunication SkillsRESTful APIsWritten communicationStakeholder managementCustomer SuccessSaaS

Posted 12 days ago

Apply

🔥 Implementation Manager

Posted 18 days ago

📍 United States, European time zones

🧭 Full-Time

🔍 Biotech, life sciences

🏢 Company: Invert👥 11-50💰 $20,149,993 Seed 9 months agoData Management SaaS Application Performance Management

🔧 Requirements

5-7 years in customer experience - either software implementation, customer success, or account management, ideally in SaaS focused on biotech, life sciences, or another technical domain.
B.S. in a STEM major
Deeply understand the science of bioprocessing, including both upstream and downstream processes, to effectively support customer needs and speak their language.
Strong action bias and problem-solving mindset.
Ability to quickly grasp complex technical domains.
Comfort with ambiguity and changing priorities.
Strong communication and stakeholder management skills.
High degree of curiosity and eagerness to improve customer experience.
Experience with AI tooling/LLMs, or a strong desire to incorporate these tools into your workflows.

💡 Responsibilities

Driving the implementation of Invert software, including technical discovery, integration setup, onboarding, and training.
Working closely with customers to ensure they fully adopt Invert and maximize the value of Invert’s platform for them and their teams.
Providing hands-on support to customers, troubleshooting issues, and delivering training.
Capturing customer feedback to improve the product, being the voice of the customer to product and engineering, and fostering customer champions.
Working closely with Product, Engineering, and Sales to ensure customers have a seamless experience.

Project ManagementSQLData AnalysisJavaSalesforceAPI testingREST APICommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceLinuxWritten communicationAccount ManagementTrainingTroubleshootingCross-functional collaborationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted 18 days ago

Apply

🔥 SMB Implementation Manager, Exteriors

Posted 22 days ago

📍 United States

🧭 Full-Time

💸 58400.0 - 78100.0 USD per year

🔍 Home Service

🏢 Company: servicetitan

🔧 Requirements

At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
Critical thinking skills with experience in troubleshooting software issues
Experience with ServiceTitan software a big plus
Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
Familiarity with SaaS business models a plus

💡 Responsibilities

Serve as a process and workflow focused point of contact for a cohort of customers during 5 week implementation program
Prepare, update, and manage project management materials
Keep all customers within your cohort on track to go-live within their agreed-upon schedule
Manage various forms of risk that would prevent customers from going live within predetermined schedule
Conduct live working sessions with customers, demonstrating best practices and critical features for go live
Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

Project ManagementProject CoordinationREST APICommunication SkillsCustomer serviceCritical thinkingAccount ManagementTroubleshootingClient relationship managementRelationship managementCustomer SuccessSaaS

Posted 22 days ago

Apply

🔥 Implementation Manager (Remote)

Posted 29 days ago

📍 United States

🧭 Full-Time

💸 95300.0 - 147100.0 USD per year

🔍 Software Development

🏢 Company: Careers at Drata

🔧 Requirements

3+ experience in software implementation or related experience, with a proven track record of successfully managing implementation projects.
Solid understanding of SaaS software and cloud-based solutions.
Experience in security, compliance, or related industries (SOC 2, ISO 27001, HIPAA, etc.) is a plus, but not required.
Comfortable working in a fast-paced, dynamic environment and adapting to changing customer needs and project requirements.

💡 Responsibilities

Own the end-to-end implementation process by creating and managing project timelines, defining key milestones, and ensuring all deliverables are met on schedule.
Build strong, trust-based relationships with customers by understanding their unique business needs and translating them into tailored implementation plans.
Configure and customize the SaaS platform to align with each customer’s specific needs, ensuring optimal integration with their business processes while balancing best practices and platform capabilities.
Partner closely with cross-functional teams—including Sales, Solution Architects, Product, Engineering, and Customer Support—to coordinate seamless implementations.
Deliver tailored training sessions, workshops, and knowledge-sharing materials to empower customers to use the platform effectively and confidently.
Identify, troubleshoot, and resolve both routine and complex technical, process, and configuration challenges that arise during implementation.
Create and maintain thorough and accurate documentation covering the entire implementation process, including customer requirements, configurations, key decisions, customizations, and post-implementation best practices to ensure knowledge continuity and future scalability.

Project ManagementCommunication SkillsCollaborationProblem SolvingRESTful APIsDocumentationComplianceTrainingTechnical supportData managementCustomer SuccessSaaS

Posted 29 days ago

Apply

🔥 Implementation Manager

Posted about 1 month ago

📍 United States, Canada

🔍 Software Development

🏢 Company: Cordance👥 51-100 SaaS Software

🔧 Requirements

2+ years of experience in a customer-facing role such as project management, implementation, or onboarding, with direct responsibility for deploying Cloud-based or SaaS software products.
Experience in documenting and promoting best practices to enhance software adoption.
Basic knowledge of databases, reporting, analytics, or business intelligence, along with familiarity with Customer Relationship Management (CRM) platforms.
Exceptional interpersonal skills with a proven ability to build rapport and align stakeholders at all levels of an organization.
Ability and eagerness to quickly learn our software at both a functional and technical level.
Strong attention to detail without sacrificing efficiency when managing multiple projects simultaneously.
Ability to balance business objectives with customer needs.
A strong sense of accountability, ownership, and a focus on delivering measurable results.

💡 Responsibilities

Manage the implementation of WebPresented’s software for new and existing customers.
Oversee data migrations, conversions, and additional product deployments.
Define and control project scope, track progress, and ensure on-time delivery.
Provide regular and detailed project updates, highlighting risks, milestones, and technical blockers.
Guide customers through onboarding, training, and best practices.
Drive product adoption by educating users on features and configurations.
Collaborate with internal teams to ensure a seamless implementation process.
Transition customers to Support and Customer Success post-implementation.
Lead project meetings and enforce accountability for assigned tasks.
Contribute to team initiatives and continuous improvement efforts.

Project ManagementSQLBusiness IntelligenceCloud ComputingData AnalysisProject CoordinationREST APICommunication SkillsProblem SolvingCustomer serviceAttention to detailDocumentationTrainingStakeholder managementCRMCustomer SuccessSaaS

Posted about 1 month ago

Apply