Implementation Manager

Posted 18 days agoViewed

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💎 Seniority level: Manager, 5-7 years

📍 Location: United States, European time zones, US and European time zones

🔍 Industry: Biotech, life sciences

🏢 Company: Invert👥 11-50💰 $20,149,993 Seed 9 months agoData Management SaaS Application Performance Management

🗣️ Languages: English

⏳ Experience: 5-7 years

🪄 Skills: Project ManagementSQLData AnalysisJavaSalesforceAPI testingREST APICommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceLinuxWritten communicationAccount ManagementTrainingTroubleshootingCross-functional collaborationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Requirements:

5-7 years in customer experience - either software implementation, customer success, or account management, ideally in SaaS focused on biotech, life sciences, or another technical domain.
B.S. in a STEM major
Deeply understand the science of bioprocessing, including both upstream and downstream processes, to effectively support customer needs and speak their language.
Strong action bias and problem-solving mindset.
Ability to quickly grasp complex technical domains.
Comfort with ambiguity and changing priorities.
Strong communication and stakeholder management skills.
High degree of curiosity and eagerness to improve customer experience.
Experience with AI tooling/LLMs, or a strong desire to incorporate these tools into your workflows.

Responsibilities:

Driving the implementation of Invert software, including technical discovery, integration setup, onboarding, and training.
Working closely with customers to ensure they fully adopt Invert and maximize the value of Invert’s platform for them and their teams.
Providing hands-on support to customers, troubleshooting issues, and delivering training.
Capturing customer feedback to improve the product, being the voice of the customer to product and engineering, and fostering customer champions.
Working closely with Product, Engineering, and Sales to ensure customers have a seamless experience.

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