Implementation Manager(Remote, US)

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Requirements:

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
• Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to translate complex concepts into actionable items to non-technical stakeholders
• Strong communication skills in English (both written and verbal).

Responsibilities:

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Successfully handle onboarding of multiple clients simultaneously
• Understand clients' business objectives
• Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs
• Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
• Identify opportunities for upselling and cross-selling our solutions to existing clients.
• Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.