Triptease

Triptease is a travel SaaS company that empowers hotels to recapture guest relationships and increase direct bookings.

101-250 employees

Founded 2012

$4M series b

Hospitality

Private Company

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Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions3

MexicoContractB2B SaaS HospitalityPosted

Customer Success Executive, SMB

Own the customer experience during the 3-month trial period to convert trials into full-term contracts.
Act as a strategic partner for SMB hotels, focusing on direct booking revenue, conversion rates, and parity position.
Drive retention and renewals by identifying churn risks and handling objections.
Identify upsell and cross-sell opportunities to grow net revenue retention.
Scale workflows using AI and automation to streamline the SMB playbook.
Collaborate with Product, Marketing, and Sales teams to shape the SMB experience and launch campaigns.
Maintain accurate customer records in Vitally, Salesforce, and other CS systems.

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About Triptease

Triptease empowers over 10,000 hotels in 100+ countries to reclaim direct bookings, generating more than £1 billion in annual revenue. They disrupt the online travel agent (OTA) market by providing a platform that connects hotels directly with guests. You can help hotels build stronger relationships and improve price transparency.

How We Work

Triptease operates with a remote-first Product & Engineering team across the UK and Europe. Squads are autonomous, deciding what they work on and how they achieve their goals. This creates an environment of trust and psychological safety. Collaboration is key; you will engage in honest discussions and contribute to team strategy. They foster a learning culture with regular feedback, 'Discovery Days,' and 'Coding Dojos.' You'll showcase your weekly accomplishments to the entire company.

Engineering at Triptease

Engineers at Triptease build highly scaled platforms that handle approximately 30 million guest events daily across 10,000 hotels. You will solve complex challenges in distributed, high-availability, high-throughput systems, ensuring data consistency. The team embraces XP engineering practices, including pair programming and Test-Driven Development (TDD). You will work with a modern tech stack: TypeScript, Node.js, React, PostgreSQL, Redis, Mongo, Google Cloud Run/Kubernetes, BigQuery, and Pub/Sub. Engineers maintain deployment pipelines and continuous delivery on Google Cloud Platform, using Docker and Terraform. They are customer-centric, validating assumptions and testing new features directly with hoteliers.

Why Join Us

Drive significant impact: help hotels generate over £1 billion in direct revenue.
Work with cutting-edge tech: embrace AI and automation to scale your solutions.
Grow your craft: benefit from self-development allowances and dedicated learning time.
Collaborate autonomously: shape strategy and contribute ideas within empowered squads.
Enjoy work-life balance: take advantage of remote work flexibility and generous leave policies.

Benefits & Perks

Competitive salary and bonus plan.
Meaningful equity/share options.
Self-development allowance.
Monthly health and wellbeing allowance.
Yearly learning allowance.
Paid vacation days (increasing with tenure).
Ability to work abroad for 4 weeks annually.
Enhanced maternity & paternity leave.
10 "Discovery Days" per year.
"Make a Difference" (volunteering) day.

Tech Stack

mobilewidgetsmxanalytics

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