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Customer Success Manager - APAC
Posted about 1 month agoViewed
💎 Seniority level: Manager, 2 - 3 years
📍 Location: Thailand, Singapore, Indonesia
🔍 Industry: Tech (SaaS)
🏢 Company: Triptease👥 101-250💰 $4,000,000 Series B almost 7 years agoHospitalityContentSaaSTravelSocial Media
🗣️ Languages: English
⏳ Experience: 2 - 3 years
Requirements:
- Fluent in English and additional regional language
- 2 - 3 years of proven experience in customer success, account management, or a related field
- Strong understanding of digital marketing, online guest experience optimization, and revenue management strategies.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Analytical mindset with the ability to leverage data to drive decision-making and strategy.
- Demonstrated ability to manage multiple accounts and projects simultaneously while maintaining high attention to detail.
- Proactive, results-oriented, and a self-starter with a passion for customer success.
- Obsessive about learning and calm under pressure
Responsibilities:
- Manage approximately 25-30 accounts.
- Regularly reach out to partners to coach them on best practices, drive product adoption, and provide updates on new feature releases.
- Develop deep relationships with hotel partners through continuous discovery efforts.
- Coach partners on using the platform to enhance their online guest experience, boost direct bookings, and maximize revenue.
- Actively gather and analyze customer feedback to identify common trends and areas for improvement.
- Work closely with Sales, Product, Engineering, and Finance teams to resolve customer issues promptly and ensure a seamless customer experience.
- Utilize Triptease data to demonstrate the value created for our customers.
- Turn customers into advocates for Triptease by encouraging them to present at conferences, participate in webinars, attend our annual events, collaborate on case studies, and serve as references for prospective customers.
- Represent Triptease at industry events and conferences.
- Maintain accurate and up-to-date records of customer interactions, health scores, and performance metrics.
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