Customer Success Manager - APAC

View full description

Requirements:

• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
• Experience expansion sales of software or technology solutions in Tech or SaaS related industries.
• Results-driven mindset, with a passion for exceeding goals, customer retention and driving revenue growth.
• Highly self-motivated and able to work independently as well as collaboratively in a team environment.
• Strong business acumen and understanding of complex sales processes.
• Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Ability to work independently and manage a sales pipeline effectively.
• Working knowledge of sales software, tools, and processes.
• Experience of contract management and negotiation
• Extraordinary attention to detail, analytic, and deductive reasoning skills.
• Experience in SaaS related B2B sales or a similar industry.
• Experience using CRM software (SFDC preferred.
• Proven track record of meeting or exceeding challenging targets.
• Ability to travel up to 10% of the time to meet with clients and attend industry events.

Responsibilities:

• Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
• Achieve quarterly sales quota as assigned. Create quotes and manage the procurement process for renewals and expansion.
• Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
• Achieve or exceed challenging and changing monthly demo quotas and daily activity targets.
• Utilise CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly.
• Develop knowledge of company products and solutions while learning industry trends through ongoing product and industry training.
• Collaborate with Account Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experience.
• Execute an Account Manager territory plan that includes analysing activity efficiency, customer’s budget cycles and procurement processes, as well as resource needs.