SMB Implementation Manager, Exteriors

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Requirements:

• At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
• Critical thinking skills with experience in troubleshooting software issues
• Experience with ServiceTitan software a big plus
• Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• Familiarity with SaaS business models a plus

Responsibilities:

• Serve as a process and workflow focused point of contact for a cohort of customers during 5 week implementation program
• Prepare, update, and manage project management materials
• Keep all customers within your cohort on track to go-live within their agreed-upon schedule
• Manage various forms of risk that would prevent customers from going live within predetermined schedule
• Conduct live working sessions with customers, demonstrating best practices and critical features for go live
• Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort
• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications