servicetitan

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.

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📍 United States of America

🧭 Full-Time

💸 166500.0 - 222700.0 USD per year

🔍 Software Development

  • 7+ years in a product management role, preferably in B2B SaaS
  • Deep experience productizing AI/ML applications, NLP, and relevant technologies into winning innovative and creative solutions
  • A passion for optimizing workflows and reducing cognitive load for users
  • Excellent communication and storytelling skills, with the ability to articulate complex AI concepts to diverse audiences
  • Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams
  • Experience being an influential driver of horizontal product efforts that span the entire product surface
  • Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data
  • Ability to successfully manage competing priorities and maintain close attention to detail
  • Self-motivated and goal-oriented individual with excellent organizational skills
  • 4-year degree. MBA or related graduate degree strongly preferred.
  • Define and refine AI strategy & vision
  • Lead and maintain a cross-cutting AI roadmap spanning most product areas
  • Define and deliver a consistent AI experience that is trustworthy
  • Partner with AI/ML teams to design experiences that are transparent, explainable, and aligned with user expectations
  • Ensure that AI interactions are consistent, coherent and predictable, whether in chat, voice, automation, or other AI-assisted workflows
  • Develop and maintain a distinct voice, tone, and persona for AI-driven interactions that align with our brand and customer needs
  • Establish frameworks for conversational interfaces, multimodal interactions, and AI-driven workflows that feel seamless and natural
  • Build strong working relationships with cross-functional partners including developers, designers, UX researchers, data scientists and product managers across numerous product areas to ensure alignment to achieving desired outcomes
  • Drive accountability across product areas for delivery against AI roadmap
  • Proactively surface and resolve conflicts/bottlenecks to keep initiatives moving forward
  • Engage closely with our customers and strategic partners to understand current processes and needs to surface high impact opportunities for AI experiences
  • Continuously test and refine AI interactions based on customer feedback, behavioral data, and usability studies

AgileArtificial IntelligenceMachine LearningProduct ManagementCross-functional Team LeadershipProduct DevelopmentData scienceStakeholder managementStrategic thinking

Posted 1 day ago
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