Implementation Manager (Remote)

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Requirements:

• 3+ experience in software implementation or related experience, with a proven track record of successfully managing implementation projects.
• Solid understanding of SaaS software and cloud-based solutions.
• Experience in security, compliance, or related industries (SOC 2, ISO 27001, HIPAA, etc.) is a plus, but not required.
• Comfortable working in a fast-paced, dynamic environment and adapting to changing customer needs and project requirements.

Responsibilities:

• Own the end-to-end implementation process by creating and managing project timelines, defining key milestones, and ensuring all deliverables are met on schedule.
• Build strong, trust-based relationships with customers by understanding their unique business needs and translating them into tailored implementation plans.
• Configure and customize the SaaS platform to align with each customer’s specific needs, ensuring optimal integration with their business processes while balancing best practices and platform capabilities.
• Partner closely with cross-functional teams—including Sales, Solution Architects, Product, Engineering, and Customer Support—to coordinate seamless implementations.
• Deliver tailored training sessions, workshops, and knowledge-sharing materials to empower customers to use the platform effectively and confidently.
• Identify, troubleshoot, and resolve both routine and complex technical, process, and configuration challenges that arise during implementation.
• Create and maintain thorough and accurate documentation covering the entire implementation process, including customer requirements, configurations, key decisions, customizations, and post-implementation best practices to ensure knowledge continuity and future scalability.