Account Director

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💎 Seniority level: Director, 15+ years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Atlan

⏳ Experience: 15+ years

🪄 Skills: LeadershipSQLBusiness IntelligenceData AnalysisSnowflakeTableauProduct DevelopmentAPI testingREST APIStrategic ManagementCommunication SkillsCI/CDPresentation skillsWritten communicationComplianceAccount ManagementVerbal communicationTrainingActive listeningClient relationship managementCross-functional collaborationSales experienceMarket ResearchData visualizationTeam managementStakeholder managementFinancial analysisData modelingData analyticsData managementCustomer SuccessSaaSBudget management

Requirements:

15+ years of experience in SaaS Account Management, Strategic Customer Success, Account Directorship, or Consulting roles focused on data and technology solutions.
A strong grip on the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, and more.
Experience in managing renewals and spotting opportunities for expansion.

Responsibilities:

Partner with Atlan’s largest and most strategic customers, understanding their unique needs and crafting solutions to maximise their value.
Build rock-solid relationships with CDOs, CIOs, data analysts, and stakeholders at every level.
Lead seamless onboarding, training, and continuous support to ensure sky-high adoption and user satisfaction.
Amplify customer success stories and inspire the global data community to embrace the power of Active Metadata Management.
Help shape and refine Atlan’s Customer Success framework, making it even more effective and impactful.

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