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Product Support Specialist
Posted about 1 month agoViewed
💎 Seniority level: Junior, 1 - 3 years
📍 Location: Pakistan, North American work days & hours
🔍 Industry: Software Development
🏢 Company: AutoLeap👥 101-250💰 $30,000,000 Series B almost 2 years agoInternetSaaSSoftware
🗣️ Languages: English
⏳ Experience: 1 - 3 years
Requirements:
- Excellent written English communication skills
- Strong academics from a top undergraduate program
- 1 - 3 years experience in technical support at a relevant technology company
- Proven track record of past success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize between competing tasks
- A passion for helping customers
Responsibilities:
- Deliver best-in-class front-line support to our customers via live chat
- Ensure timely responses and resolutions on all customer enquiries
- Escalate bugs and feature requests to the Product and Engineering teams as appropriate
- Troubleshoot and properly action customer enquiries
- Be an ambassador for AutoLeap and cultivate strong customer relationships
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