Aussie Product Support Specialist

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Requirements:

• 1 year minimum customer service experience, ideally in a call centre, finance, banking, or mortgage industry.
• Strong verbal and written communication skills in English.
• Comfortable with both inbound and outbound calls.
• Willing to work on early day shift schedule (AU time)
• Ability to handle objections, resolve complaints, and provide clear, professional support.
• Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word).
• A self-motivated team player who thrives in a fast-paced, high-volume environment.

Responsibilities:

• Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries.
• Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more.
• Provide first-call resolution across multiple channels – phone, email, and messaging platforms.
• Ensure compliance with policies, industry regulations, and internal procedures.
• Collaborate with internal teams to improve processes and enhance customer experiences.