Podium

Podium is a customer communication platform for businesses who interact with customers on a local level.

1001-5000 employees

Founded 2014

Consumer Reviews

Private Company

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Consumer Reviews Messaging SaaS Collaboration Software

Remote Work Available

This company offers remote work opportunities.

Open Positions3

Remote, USFull-TimeAI, SaaSPosted

Strategic Customer Success Manager - Enterprise (OEM)

Serve as the primary post-sales point of contact for Automotive Enterprise business customers.
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of Podium products.
Oversee various projects occurring simultaneously across different departments.
Analyze performance, troubleshoot client challenges, and design creative solutions.
Report value of products via weekly syncs, monthly check-ins, and quarterly EBRs.
Proactively engage with customers during the renewal process to secure renewals and drive retention.
Track cases, bugs, and ongoing projects while relaying product feedback cross-functionally.
Travel 15% to 20% of the time.

Project ManagementArtificial IntelligenceAccount Management+3 more

Showing 1 of 3 positions

About Podium

Podium is pioneering AI Employees for local businesses. We transform customer conversations into revenue. Our platform serves 60,000+ businesses across diverse sectors. These include automotive, home services, and aesthetics. Podium’s interaction management platform unifies messaging, reviews, and payments. It helps local businesses thrive in a digital-first world. We empower businesses to engage with leads, customers, and teams efficiently. Our AI agents alone generated over $100M ARR in under two years.

How We Work

Podium fosters a high-performance culture. We hire exceptional people and set high standards. Our operating principles guide daily behavior and decision-making. We offer remote roles, allowing flexibility for some positions. You will find opportunities to grow and make a significant impact. We encourage direct feedback and collaboration to drive continuous improvement. Your contributions directly shape our products and customer success.

Engineering at Podium

Our engineers are building the future of AI for local businesses. We craft AI Employees that convert leads and streamline operations. This involves applying cutting-edge LLMs, Voice AI, and automation platforms. Our work integrates complex systems to deliver seamless customer interactions. You will solve challenging problems in scaling AI agents. We ensure robust and user-friendly solutions for thousands of businesses. We are highlighted by OpenAI for our revenue-driving AI Agents.

Why Join Us

Join the leaders in developing AI agents for local businesses.
Unlock career-defining growth within a rapidly scaling company.
Collaborate with world-class talent, building impactful solutions.
Make a real, tangible difference for local businesses globally.

Benefits & Perks

Open and transparent culture.
Life insurance, long and short-term disability coverage.
Paid maternity and paternity leave.
Fertility Benefits.
Generous vacation time, plus three 4-day summer holiday weekends.
Excellent medical, dental, and vision benefits.
401k Plan.
Bi-annual swag drops with cool Podium gear and apparel.

Tech Stack

widgetsmxmobile

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