- Customize initial discussions based on patient needs.
- Manage inquiries through multiple communication channels.
- Process and manage referrals within a 7-10 day timeframe.
- Perform comprehensive data entry including RPM and RTM data streams.
- Schedule and coordinate patient appointments.
- Manage and process inbound and outbound medical records.
- Maintain accurate EMR records by updating care notes and face sheets.
- Attend clinical meetings and follow up on action items.
- Collaborate with a multidisciplinary team.
- Resolve patient issues and complaints.
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