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Onboarding Specialist

Posted about 1 month agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: Philippines, EST

🔍 Industry: Healthcare

🏢 Company: AnsibleHealth Inc.

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Customer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingVerbal communicationSales experienceCRM

Requirements:
  • Bachelor's degree in a relevant field, such as Nursing, Physical Therapy, or other healthcare-related fields.
  • Minimum of 2 years of professional experience in customer service, preferably in a healthcare and/or sales environment.
  • Sales experience or demonstrated ability to effectively communicate value propositions.
  • Exceptional written and verbal English communication skills.
  • Ability to explain complex medical concepts in easily understandable terms.
  • Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
  • Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite).
  • Typing speed of at least 60 words per minute.
  • Reliable internet connection (at least 30 Mbps) and a quiet home environment for work.
  • Ability to work in US time zones (EST)
Responsibilities:
  • Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.
  • Manage customer inquiries through various communication channels (phone, email, etc.), providing prompt and accurate responses.
  • Assist with patient onboarding, including gathering necessary information, creating patient profiles, and ensuring smooth account setup.
  • Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe.
  • Maintain accurate patient records by updating care notes, face sheets, and ensuring the integrity of patient information in our EMR system.
  • Schedule and coordinate patient appointments, managing multiple referral loop processes for a large patient panel.
  • Handle inbound and outbound medical records, ensuring proper documentation and organization.
  • Collaborate with our multidisciplinary team of physicians, engineers, and care team members to continuously improve patient care delivery.
  • Provide product and service information to patients, educating them about available external resources and addressing related inquiries.
  • Resolve issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction.
  • Contribute to team goals by participating in meetings, training sessions, and working collaboratively with colleagues.
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