Product Support Specialist

Posted about 1 month agoViewed

📍 Location: International

🔍 Industry: Software Development

🏢 Company: Clay Labs

🗣️ Languages: English

🪄 Skills: Data AnalysisProduct AnalyticsCommunication SkillsCustomer serviceRESTful APIsWritten communicationTroubleshootingTechnical supportCustomer support

Requirements:

You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

Responsibilities:

Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

Apply

Related Jobs

Apply

🔥 Aussie Product Support Specialist

Posted 12 days ago

📍 Australia, Philippines

🔍 Finance, Banking, Mortgage

🔧 Requirements

1 year minimum customer service experience, ideally in a call centre, finance, banking, or mortgage industry.
Strong verbal and written communication skills in English.
Comfortable with both inbound and outbound calls.
Willing to work on early day shift schedule (AU time)
Ability to handle objections, resolve complaints, and provide clear, professional support.
Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word).
A self-motivated team player who thrives in a fast-paced, high-volume environment.

💡 Responsibilities

Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries.
Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more.
Provide first-call resolution across multiple channels – phone, email, and messaging platforms.
Ensure compliance with policies, industry regulations, and internal procedures.
Collaborate with internal teams to improve processes and enhance customer experiences.

Communication SkillsCustomer serviceMicrosoft OfficeTroubleshootingCRMEnglish communication

Posted 12 days ago

Apply

🔥 Senior Product Support Specialist

Posted 14 days ago

📍 Houston, TX

🧭 Full-Time

💸 80000.0 - 100000.0 USD per year

🏢 Company: Message Broadcast

🔧 Requirements

5+ years of experience in a customer-facing support role, including atleast 1+ years of experience in similar role
Strong problem-solving skills with the ability to troubleshoot delays and escalate efficiently
Experience in managing customer files, coordinating execution, and troubleshooting processing issues
Ability to coordinate across multiple departments, including Cloud Ops and Engineering teams
Comfortable reviewing and troubleshooting Javascript or Node.js code when required is a plus
Excellent communication skills, both verbal and written, with a strong focus on customer service
Ability to work under high-pressure situations, especially during extreme weather events
Strong interpersonal skills to establish and maintain effective relationships within the organization

💡 Responsibilities

Serve as the primary technical liaison customers, ensuring real-time updates and issue resolution.
Troubleshoot, track and respond to cases created by assigned Premier customers (primary) and other customers based on workload/backlog(secondary).
Provide white-glove service in executing critical tasks related to customer file management and notification processes.
Own end-to-end execution, ensuring customers can send notifications/alerts to their end users without disruption.
Lead technical workshops, training sessions to enhance customer understanding of our products.
Troubleshoot delays in processing and proactively communicate solutions to customers.
Coordinate with the Cloud Ops team to facilitate execution of customer tasks.
Work closely with engineering resources to identify, troubleshoot, and resolve technical issues affecting customer notifications.
Establish strong relationships with internal teams to streamline processes and improve response times.
Partner with CSMs/AMs to establish and strengthen executive relationships, opportunities & QBRs.
Adept in creating & maintaining customer summaries, QBR slides, dashboards and reports
Present overviews to C-suite customer contacts and internal teams including senior management
Tabulate & Track customer requested enhancements and product improvements with Product Management
Be available during extreme weather events and other high-impact situations to ensure critical customer communications are not delayed.
Take ownership of customer issues, ensuring fast turnaround and a high level of responsiveness.
Monitor alerts and system performance to proactively identify potential disruptions.
Ensuring customer interest is served by tracking down RCAs and feedback to Product/Engineering

Node.jsCloud ComputingAPI testingCommunication SkillsCI/CDProblem SolvingCustomer serviceRESTful APIsLinuxDevOpsWritten communicationExcellent communication skillsTroubleshootingTechnical supportCustomer supportCustomer SuccessSaaS

Posted 14 days ago

Apply

🔥 Product Support Specialist

Posted 19 days ago

📍 United States

🧭 Full-Time

💸 45000.0 USD per year

🏢 Company: GoLinks👥 51-100💰 $27,000,000 Series A about 3 years agoProductivity Tools SaaS Enterprise Software Software

🔧 Requirements

Strong technical foundation: You are passionate about new technology, including using and manipulating AI tools such as ChatGPT, Gemini, and Copilot. You are comfortable learning and using a variety of software tools.
Quick learner and adaptable: You quickly grasp new skills and concepts, embracing failure as part of the path to success.
Excellent written communication: You write effectively, delivering concise and clear responses.
Effective time management: You prioritize tasks, provide timely responses, and follow up consistently to ensure nothing falls through the cracks.
Agile and flexible: You thrive in a fast-paced, early-stage startup environment—moving quickly, learning from failures, and making data-driven decisions.
Education: Bachelor’s degree or equivalent work experience.

💡 Responsibilities

Provide high-quality, advanced product support with exceptional customer service, technical expertise, and timely responses.
Respond to inquiries within the target First Response Time (FRT) and resolve issues within the target Time to Resolution (TTR).
Update internal knowledge bases with insights from technical issues and customer interactions.
Collaborate with subject matter experts to resolve technical issues, communicate feature requests, and share effective workarounds.
Follow up with customers to confirm their technical issues are fully resolved.
Collect customer feedback and share insights with Product, Sales, and Marketing teams.
Maintain and update help articles to ensure content remains accurate and relevant.

API testingREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailTime ManagementWritten communicationAdaptabilityTroubleshootingActive listeningJSONTechnical supportCustomer supportCustomer SuccessSaaS

Posted 19 days ago

Apply

🔥 Product Support Specialist

Posted about 1 month ago

📍 Americas

🧭 Full-Time

💸 70000.0 - 75000.0 USD per year

🔍 Software Development

🏢 Company: Tremendous

🔧 Requirements

A bachelor's degree
0-2 years experience in a customer-facing role
Effective communication skills, particularly the ability to write clearly and concisely
Composure, patience, and empathy for interacting with users
The ability to multitask, prioritize responsibilities, and stay organized
A proactive, get-things-done attitude
The ability to learn and adapt quickly
A sense of humor
A curiosity for the Tremendous platform/product

💡 Responsibilities

Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Understand and gather customer feedback trends to help our product team prioritize future projects
Update and contribute to our internal knowledge banks and external help articles
Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

Communication SkillsCustomer serviceOrganizational skillsWritten communicationMultitaskingProblem-solving skillsEmpathyTroubleshootingActive listeningData entryTechnical supportCustomer support

Posted about 1 month ago

Apply

🔥 Technical Product Support Specialist

Posted about 1 month ago

📍 Philippines

🧭 Full-Time

🔍 Healthcare

🏢 Company: AnsibleHealth Inc.

🔧 Requirements

Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer
Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
Proficiency in managing Zoom Meetings and Zoom Phone
Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
Knowledge of Athenahealth preferred
Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
Understanding of technology systems, particularly Google Workspace
Positive, enthusiastic attitude and excellent English language skills (C2 level)
Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure)
Strong written and verbal communication, problem-solving skills, and detail-oriented
Ability to manage multiple priorities effectively

💡 Responsibilities

Handle Tech Support requests filed by clinicians or patients from end to end
Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA
Guide patients through Android tablet usage and confirm settings through Samsung Knox
Work with RPM devices to ensure they are connected and transmitting accurate data
Collaborate with Engineering Team and Program Managers to escalate and resolve issues
Assist clinicians and company support staff with technical issues
Run queries and check analytics using Azure’s CosmosDB or Device Analytics
Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems.
Support clinical team with equipment setup and checking applied security policies
Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them.

SQLAndroidAzureREST APICustomer serviceTroubleshootingJSONTechnical supportData analyticsCustomer supportEnglish communication

Posted about 1 month ago

Apply

🔥 Product Support Specialist - LATAM

Posted about 2 months ago

📍 LATAM (Mexico, Costa Rica, Colombia)

🧭 Full-Time

🔍 Software

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 10 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

Experience with complex and rapidly evolving products (tools like Zapier, HubSpot, and Acuity Scheduling)
Offered B2B support to customers, ranging from Small Business through Enterprise organizations
Experience working toward common goals with cross-functional stakeholders (such as Sales, Product, Engineering, or Operations)
Strong proactive problem-solving skills
Keen attention to detail

💡 Responsibilities

Working directly with customers
Curating customer feedback into a weekly digest distributed to the entire company
Writing and improving help documentation
Automating tasks and operationalizing processes to save the team time

Project ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailDocumentationEmpathyTroubleshootingCross-functional collaborationStakeholder managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 2 months ago

Apply

🔥 Product Support Specialist - Europe

Posted 2 months ago

📍 Worldwide

🧭 Full-Time

🔍 Event Technology

🔧 Requirements

Autonomous problem-solving and troubleshooting.
Empowering customers to reach their objectives.
Maximizing their experience with our platform.

💡 Responsibilities

Educating and empowering Swapcard customers on a global level.
Guiding customers through interactions to ensure they get the most value out of the product.
Addressing any challenges with our product.

Customer serviceTroubleshootingTechnical supportCustomer support

Posted 2 months ago

Apply

🔥 Italian Speaking Product Support Specialist - Remote in Greece

Posted 5 months ago

📍 Greece

🏢 Company: Patrique Mercier Recruitment JP

🔧 Requirements

Fluency in Italian and English, both written and verbal.
Prior experience in product support or customer service is preferred.
Strong problem-solving skills with a technical aptitude.
Excellent communication skills and a customer-first mindset.
Ability to work independently and manage multiple tasks in a remote setting.
A keen interest in technology and a desire to help others succeed.
Proficient with CRM systems and support tools.

💡 Responsibilities

Provide top-tier product support to Italian-speaking customers through various communication channels, including email, phone, and chat.
Troubleshoot product-related inquiries and resolve technical issues expediently.
Document all customer interactions and maintain accurate records in the CRM system.
Collaborate closely with product development teams to escalate unresolved issues and share customer feedback.
Engage in ongoing training to stay updated on product features and enhancements.
Assist in creating support documentation and resources to improve the customer experience.
Foster a positive remote work environment by supporting your colleagues and sharing knowledge.

Communication SkillsAnalytical SkillsCollaborationProblem-solving skillsFluency in English

Posted 5 months ago

Apply