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Product Support Specialist

Posted about 11 hours agoViewed

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🏢 Company: Clay Labs

Requirements:
  • Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
  • You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
  • You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
  • You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
  • You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.
Responsibilities:
  • Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
  • Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
  • Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
  • Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
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