Italian Speaking Product Support Specialist - Remote in Greece

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Requirements:

• Fluency in Italian and English, both written and verbal.
• Prior experience in product support or customer service is preferred.
• Strong problem-solving skills with a technical aptitude.
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and manage multiple tasks in a remote setting.
• A keen interest in technology and a desire to help others succeed.
• Proficient with CRM systems and support tools.

Responsibilities:

• Provide top-tier product support to Italian-speaking customers through various communication channels, including email, phone, and chat.
• Troubleshoot product-related inquiries and resolve technical issues expediently.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate closely with product development teams to escalate unresolved issues and share customer feedback.
• Engage in ongoing training to stay updated on product features and enhancements.
• Assist in creating support documentation and resources to improve the customer experience.
• Foster a positive remote work environment by supporting your colleagues and sharing knowledge.