Product Support Specialist

Posted about 1 month agoViewed

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💎 Seniority level: Entry, 0-2 years

📍 Location: Americas

💸 Salary: 70000.0 - 75000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Tremendous

🗣️ Languages: English

⏳ Experience: 0-2 years

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsWritten communicationMultitaskingProblem-solving skillsEmpathyTroubleshootingActive listeningData entryTechnical supportCustomer support

Requirements:

A bachelor's degree
0-2 years experience in a customer-facing role
Effective communication skills, particularly the ability to write clearly and concisely
Composure, patience, and empathy for interacting with users
The ability to multitask, prioritize responsibilities, and stay organized
A proactive, get-things-done attitude
The ability to learn and adapt quickly
A sense of humor
A curiosity for the Tremendous platform/product

Responsibilities:

Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Understand and gather customer feedback trends to help our product team prioritize future projects
Update and contribute to our internal knowledge banks and external help articles
Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

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