Product Support Specialist

Posted 17 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States, EST, MST, PST

💸 Salary: 77000.0 - 135000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Vizcom

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsWritten communicationEmpathyTroubleshootingTechnical supportCustomer supportCustomer SuccessSaaS

Requirements:

2+ years in a customer support or customer-facing role, ideally within a SaaS or startup environment.
Excellent written and verbal communication skills with a problem-solving, empathetic mindset.
Comfortable working remotely (EST, MST, or PST timezones) and thriving in fast-paced, collaborative teams.
Familiarity with support tools like Zendesk, Intercom, or similar platforms is a plus.

Responsibilities:

Respond promptly and empathetically to customer inquiries via chat, email, and occasional video calls.
Troubleshoot issues, escalate when needed, and partner with internal teams to drive timely resolutions.
Maintain deep product knowledge to guide customers through features and best practices.
Identify trends in customer feedback to suggest improvements to processes, documentation, and the platform itself.
Champion the voice of the customer across the company.

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