Account Manager

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💎 Seniority level: Manager, 5+ years

📍 Location: US

🔍 Industry: B2B SaaS

🏢 Company: Prismatic👥 51-100💰 $22,000,000 Series B about 1 year agoSaaS Data Integration B2B Software

⏳ Experience: 5+ years

🪄 Skills: Project ManagementAccount ManagementCross-functional collaborationStakeholder managementTechnical supportCustomer SuccessSaaS

Requirements:

5+ years of customer-facing experience in B2B SaaS, particularly in customer success or technical sales roles
Moderate technical background with ability to communicate complex concepts to non-technical audiences and work effectively with engineering/product teams
Proven track record managing strategic accounts through full lifecycle - from onboarding to renewals and expansions
Self-motivated professional skilled at project management, prioritization, and working independently
Excellent communicator who can build relationships at all levels and handle contract negotiations
Flexible work schedule to accommodate different time zones and customer needs

Responsibilities:

Drive an amazing customer experience from onboarding to renewal
Build long-lasting relationships with our customers, acting as the primary point of contact for technical and strategic discussions
Evaluate core usage trends, articulating Prismatic’s impact and provide strategic recommendations during account reviews
Own account plans that join the right people, schedule, and goals to achieve our customers’ long-term success
Forecast customer revenue growth and close customer expansion opportunities
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Proactively manage the renewal process, engaging with customers to secure renewals and mitigate churn risks
Collaborate with internal stakeholders for customer deliverables, challenges, or new feature implementation

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