- Understand customer businesses, roadmaps, integration priorities, architecture, and technical stakeholders.
- Lead regular technical conversations with customer builders and product or engineering leaders.
- Turn customer goals into scoped technical objectives with success criteria, owners, milestones, and dates.
- Align customer builders and Prismatic specialists on implementation, production launches, feature adoption, and migrations.
- Provide practical technical guidance and organize focused working sessions to build customer capability.
- Use adoption data, integration performance, support history, and customer feedback to identify risks and opportunities.
- Recommend improvements to reliability, usage, and cost, then follow through to confirm results.
- Lead technical escalations by establishing impact and recovery plans and coordinating Support, architecture specialists, Product, and Engineering.
- Participate in the on-call rotation, triage critical customer incidents, coordinate with Engineering, and own customer communication.
- Maintain architecture notes and action plans, prepare specialists with account context, and share customer evidence with Product and Engineering.
OAuthTypeScriptRESTful APIs