- Build relationships with senior client stakeholders and establish new client accounts.
- Develop strategic visions and annual business plans that support growth for clients and DEPT.
- Advise clients on their business, competition, category, and relevant changes in culture, technology, commerce, and content.
- Engage multidisciplinary teams across solution areas to meet client expectations.
- Oversee client onboarding, ways of working, governance models, and formal client satisfaction reviews.
- Keep DEPT executive stakeholders informed about account activity, status, escalations, and financial issues.
- Protect and grow revenue through forecasting, organic growth pipelines, and increased practice-area penetration.
- Lead proposals by assembling talent and resources to solve client business challenges.
- Establish account governance and DEI metrics, and support strategies to meet client DEI goals.
- Support team members’ personal and career development.
Account Management