Program Manager, Digital Marketing

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Requirements:

• 8+ years of project management experience in an agency, with a focus on digital marketing campaigns and retainers.
• Proven ability to lead and coach teams, manage complex multi-stakeholder programs, and foster a positive team culture.
• Experience managing complex digital marketing programs and retainers
• Strong communicator with experience presenting to and working with senior-level clients (VP/C-level).
• Skilled in navigating complex, political environments and aligning projects to broader business strategy. Ability to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
• Solid understanding of project scoping, budgeting, pacing, and margin management.
• Strategic yet hands-on mindset; able to connect the dots, solve problems quickly, and drive process improvements.
• You combine independent, proactive thinking with strong collaboration skills to drive progress within a team setting.
• Ability to connect each project to the business world, thinking through effectiveness, efficiency and consistency within all interdisciplinary projects

Responsibilities:

• Lead program execution on key digital marketing clients, aligning planning, priorities, and delivery to business goals.
• Set up and maintain an effective way-of-working for international collaboration across internal and client teams. Continuously explore ways to improve productivity and effectiveness.
• Build and maintain strong relationships with clients and stakeholders, deeply understanding their business context.
• Identify and address strategic or recurring challenges with pragmatic, solution-oriented thinking.
• Manage the client team roadmap and act as point of escalation internally as well as externally for delivery, prioritization, and team alignment issues.
• Keep a firm grasp of scope, budget, and SOW compliance; handle resourcing and financial reporting across all projects within a client’s scope.
• Consistently deliver high quality deliverables intended for varying audiences, having insight into the type of information that is appropriate for different audiences.
• Strong communication and delegation skills providing appropriate guidance and support to all stakeholders involved
• Take an effortless and active role in maintaining the relationship with our client and stakeholders & understand the customer’s business context and vision.
• Pro-actively bring vision and solutions to our clients and internal client team, while staying pragmatic to resolve (recurring) issues quickly.